Jet320926
友人グループ · 2026年2月
4.0「Much better hotels available」
+First room they gave us faced a brick wall with no light. We complained and they provided us with a first floor room facing the street. The rooms have no mini fridges or microwaves and are quite small. The bed was comfortable. The cleaning staff burst in early with no time between knocking and entering. We would not return.
Venture00458620848
友人グループ · 2025年11月
6.0「Weird place. Nice staff. Napoleon manager.」
+The hotel is a little strange. It's built into an old hacienda, but instead of preserving the charm they chose to pack in as many rooms as possible, so half the rooms have a balcony right next to a wall (and that's your only view). It's not well-maintained (maintenance man is super nice and everything was clean, but they obviously don't spend money to keep things up so the shower heads were old and rusted, the fish tank pump was broken, things like that). The "continental breakfast" was one piece of bread and a coffee, so make plans to eat elsewhere. The staff were all great, especially the young women at the front desk. I didn't catch her name but we checked in with a young Black lady who was very helpful through our stay. However, we watched her manage (a middle aged, short man who was starting to lose his hair and has a very big Napoleon complex) openly mistreat her and the other female employees for trying to give us good service. This man is a huge HR and PR risk, Wyndham. I know it's hard to fire people in Mexico, but he's worth paying severance to get rid of. He's destroying your culture with how he treats employers and guests. He yelled at someone for trying to allow us int
+Excelente opción pero debe mejorar la calidad de las toallas, cambiar la grifería de las habitaciones y mejorar la limpieza diaria de la habitación.
「Very nice hotel, eat elsewhere.」
+Nice small hotel, good location and the employees are very friendly and helpful. The restaurant is hit or miss, somedays good some days bad. so I would eat elsewhere. Rooms are always clean, towels a little like sandpaper, but they will dry you. Service by employees great!
+This was my 2nd time staying here. The hospitality is on point and I love the way they assist in helping me practice the language.
「There's better hotels at the price range」
+Poorly maintained, moldy sinks, staff says its normal. Slow to act on your request.
heleneX2330FC
家族旅行 · 2025年6月
10.0「Great family vacation.」
+We have a wonderful time at this Hotel! My family and I were very satisfied totally recommend. 🙏🏾 desde🇩🇴 Republica Dominicana. I felt safe and it was a great Hotel to enjoy Merida the pool and bedrooms were very clean, and the employees were very friendly.
Tracey Everett
友人グループ · 2025年5月
8.0+The service provided by the entire staff was impeccable! Thank you for answering our questions and making great suggestions on activities and sights to see.
+Good restaurant! Friendly staff!
+Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back.