Fatih
トルコ · 家族旅行 · 2026年9月
+Konumu
−Tesis tadilatta
Roei
アメリカ合衆国 · カップル · 2026年8月
+Because you fail to say it is under construction and all facilities are closed and the restaurant charges excessive prices
N4395SUjamesb
出張 · 2026年8月
「They checked me out early and put me in the wrong room.」
+As a Marriott Platinum Elite member, I can honestly say this has been one of the most disappointing hotel experiences I’ve had, and it has made me question whether I would ever stay at this Marriott again. The issue itself wasn’t the problem. When I noticed the Marriott app showed that I had checked out and my room hadn’t been serviced while I was at work, I assumed it was simply a system error. I went to the front desk to let them know, and it turned out they had no record of what room I was in or even that I was physically staying in the hotel. Systems fail,that happens, and I wasn’t upset about that. What was unacceptable was how I was treated afterward. Two members of the front desk staff questioned whether I had ever checked in. After I answered their questions, they continued to argue with me, insisting my answers were wrong. They claimed I hadn’t checked in at the front desk and even insisted I had arrived after midnight, despite me telling them exactly when I arrived. I had to produce the two physical room keys that had been issued to me and ask the obvious question: how would I have obtained room keys if I hadn’t checked in? I even showed them a timestamped photo of myself
「Like Flying Transcontinental First Class」
+Hi end, staff incredible. Room and decor high level. Service another level. Go, enjoy and you won’t be disappointed.
「Horrendous stay, hotel is a construction site with staff service 1 star standard」
+Absolutely horrendous stay and staff were terrible. Booked an apartment through booking.com advertised as at the W. This turned out not to be linked at all. We were told we had access to the gym and pool areas. Neither was set up on the system correctly so even though we were supposed to have access we couldn’t use and no member of staff at the W could seem to help add our names onto the system. Furthermore construction is ongoing at the hotel meaning the pool is closed all weekdays, not communicated when booking, and construction starts early morning preventing a decent nights sleep on your holiday. Completely fraudulent advertisement and service which I will be looking to take further with the relevant regulatory bodies
Amrita
アメリカ合衆国 · 家族旅行 · 2026年6月
「Unpleasant」
+Location
−The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again
Julia
ブラジル · カップル · 2026年5月
−Falta de limpeza nos quartos
Rhym
フランス · カップル · 2026年4月
「Décevant」
+L emplacement
−Très déçus par notre séjour. La piscine, qui était un critère important dans notre choix de réservation, est restée fermée toute la semaine. On nous avait indiqué qu’elle devait rouvrir le week-end, mais finalement on nous a parlé d’un incident et d’un manque de communication. Au final, nous nous sommes aperçus vers 18h qu’elle avait en réalité été ouverte, ce qui a renforcé notre frustration face au manque d’informations claires. En plus de cela, il y avait beaucoup de travaux dans l’hôtel avec des nuisances sonores importantes, ce qui a impacté le confort du séjour. Dommage, car cela ne correspondait pas du tout à l’expérience attendue.
「Great stay before cruise」
+Stayed at the W the night before a cruise and I have to say it was amazing. The staff were incredibly friendly and nice and were so kind. When I shared at check in I was taking a cruise the immediately gave me a late check out so I didn't have to rush are leave the room early. They are doing work on the outside of the building but the product inside is still great.
「Great」
+Rony is so attentive and good service at valet