Hewitt
イギリス · 出張 · 2025年5月
「Bad」
+Courteous bar made and friendly customers in the bar who offered advice.
−Made the booking, received the confirmation, travelled to the hotel to find that they don't have rooms any more and that booking.com keeps on making bookings. I was the 3rd person that day to turn up and be disappointed leaving me to find another hotel at 6:30pm. Nothing wrong with the Upton Arms - just booking.com
Timothy
イギリス · 出張 · 2025年5月
「avoid avoid」
+staff great. and helpful
−but no longer a hotel spent 5 hours travelling to arrive to no room or bed. had to book another location. doesn't exist as a hotel or B&B and then telephone battle with booking.com to stop payment and get refund
Ellie
イギリス · カップル · 2025年4月
「DO NOT BOOK HERE - HOTEL DOES NOT EXIST!」
−DO NOT BOOK HERE - HOTEL DOES NOT EXIST Booked for an overnight stay in April, easy to book on the website and soon sent a conformation email of my booking with a booking number and private pin. I had tried calling the hotel multiple times but unable to get through. However had received email confirmation of booking and kept receiving things to do while in the area. When we arrived to check in, I was then informed the hotel had not existed for 3 months - yet booking.com had allowed me to book a room! I was unable to see anywhere on the website notification that the hotel was no longer in operation. Very poor experience.
「No accommodation to stay in. No longer a hotel.」
+This place hasn't been a hotel for 2 years, since new ownership. I spoke to the owner and despite him requesting Booking.com to remove from their site, he's still getting people turning up for a room with a booking confirmation email. I wasted time and unnecessary money getting there only to be let down on arrival. Shocking service from yourselves.
−Booking.com's inability to keep their database up to date.
Michelle
イギリス · 家族旅行 · 2024年10月
「poor service from manager in delivering the news that there was no water or heating so we were not able to check in. He」
+Nothing
−cancelled booking on arrival!
Charles
イギリス · カップル · 2024年9月
「We didn't stay take t off your web site」
+Nothing we were told it was closed for rooms and we had to hunt round for a different venue
−We could have been told it was closed before we set out
Toffee
イギリス · 出張 · 2024年8月
「Bad」
Keith
イギリス · ひとり旅 · 2024年8月
「Bad」
+Not a lot!
−The hotel is closed and was not honouring existing bookings. The new landlord said that he had removed the hotel from Booking.com. It would have been useful if Booking.com had got in touch with me to let me know. Thanks a lot guys!
Robert
イギリス · 友人グループ · 2024年8月
「Absolute shambles never again」
+Nothing arrived to be told there’s no rooms we told booking.com 2 weeks ago when we told him we were now stranded he said not my problem
−This is a total farce have another booking with you in a weeks time after this debacle it will be me and all my friends last a total disgrace
Andrew
イギリス · ひとり旅 · 2024年8月
「Cancelled our rooms on arrival! Do not book with them multiple other reviews say the same!」
−Cancelled on arrival said the rooms were under renovation but yet they are still listed on the site. Multiple reviews stating the same! Do not book here