Andy
イギリス · ひとり旅 · 2026年11月
「Although £53.00 per room seems cheap its not really worth more than £25 - stayed in better hostels.」
+not much
−dirty , access vis a spiral staircase from the back of the property
nweze
イギリス · 家族旅行 · 2026年11月
「Nice place hopefully will visit again」
+The bedroom, and the reception given
−Nothing
Molly
イギリス · ひとり旅 · 2026年11月
+I left my iPad there and the staff were so helpful in getting it back to me
−Nothing
Abetondo
イタリア · ひとり旅 · 2026年10月
「Tutto bene」
Inez
イギリス · ひとり旅 · 2026年10月
+The hotel was easy to fjnd from the station just a short walk about 5 mins. The room was spotless clean and the staff welcoming
DeeHiggs81
アイルランド · 友人グループ · 2026年10月
「Location suited our needs.」
+The location suited our needs, the room was of good size ,had what we needed. I would stay again. The sultan restaurant next door is really nice , guests of the hotel should get 10% discount.
−The breakfast is really inedible, the sausages were not sausages... booked & paid for it when we arrived & I wish I hadn't, tried to cancel for the 2nd morning & asked for a refund was told only way to refund is to hand over my bank details. Can't understand why it just couldn't be refunded back onto the card I paid with. I was the only one of 3 of us that tried to eat the breakfast both mornings & it cost me £60 total. If we stay again we will go to Thomas Waghorns which is 5 minutes away & full breakfast is less than £5.
Helen
イギリス · ひとり旅 · 2026年10月
「Ok」
+Bed linen and bathroom clean
−Stairs grotty. No information that you had to turn on hot water at switch outside bathroom. Bed not level.
Paul
イギリス · ひとり旅 · 2026年10月
+Honest, clean, quiet and well run hotel.
Сечко
ウクライナ · 家族旅行 · 2026年10月
+В целом всё понравилось. Удобное расположение, рядом маркет, жд-станция, автобусная станция в 5 минутах, отзывчивый персонал.
−Вид с окна
saulius
イギリス · ひとり旅 · 2026年10月
+Subject: Formal complaint - Request for full refund of £68 Dear Booking.com Customer Support, I paid £68 for a room at The Charles Hotel, including approximately £20 extra for an upgraded room. The room I received was extremely small, with barely enough space to walk around the double bed. More importantly, I expected a room with a bathtub based on the room description. However, the room only had a shower. When I raised this issue with the hotel staff, they informed me that the hotel does not have any rooms with bathtubs. I believe the room description was misleading and that the accommodation did not meet my reasonable expectations. I have photographs of the room and bathroom as evidence. I am requesting a full refund of £68 due to the discrepancy between the advertised accommodation and what was provided. Please investigate this complaint and confirm how it will be resolved. Kind regards
−this is double room?