Shaheen
カナダ · カップル · 2026年11月
「Refused check-in unless we let them photocopy our credit card. No refund.」
+Nothing. We were never allowed to check in.
−- At check-in, staff asked for photocopies of our passports and our credit card, including the back with the security code. We offered to show our passports and pay the deposit through the card machine, like any normal hotel. They refused to check us in. - They refused to refund us, so we paid for a stay we never got. - This was supposed to be our wedding anniversary, and it was ruined. - Two other large resorts in Negril on the same trip checked us in normally, and neither asked for anything like this. - The property looked much smaller and more basic than the photos and ratings suggest. We saw only one other couple in two hours. - Never hand over a photocopy of your card. Choose another hotel.
Flores Vazquez
メキシコ · カップル · 2026年10月
+El lugar es increible, muy Lindas vistas cerca de la playa y el Rick's cafe.
Kieran
カナダ · カップル · 2026年10月
+Amazing location. Intimate, beautiful views, so many cool nooks and crannies to explore.
−Nothing.
Nicolas
コロンビア · カップル · 2026年9月
+Servicio alimentación Bar 24 horas para tu disposición con las bebidas que quisieras
Angela
アメリカ合衆国 · カップル · 2026年9月
「Cekebrated our 32nd anniversary! It was the best one yet! The staff were so joyful and attentive. Best food on the islan」
+Absolutely gorgeous
−Loved it
Thomas
イタリア · 友人グループ · 2026年9月
「Fantastic」
+Excellent Breakfast everyday. excellent service, Vanessa, the chef, was attentive, informative and always cheery. Great local dishes. Randy, Cheryl and Stacey (servers) were always welcoming, but also polite and discrete. The location is breathtaking. but also intimate and relaxing. Plus charming. All the staff: Pernaldo and Omar (dinner servers), Mellissa and Simone (Reception), Omar (the groundskeeper), Chevon (security), Tannecea (management) are top notch. They hit that balance between welcoming warmth and politness that is just what you need on vacation. Mellissa was a huge help with a difficult billing issue, great communication. Tannecea was great point of reference as a go-to person in management, sensitive but also organized. The massages were very good. I worked ten years as a massage therapist in the best hotels in NYC and these therapists were great. The yoga teacher was serious and challenging, but patient and precise in her comments. Dinner was always delicious and the dining deck is fabulous.
−My one criticism concerns the physical plant. I think some money needs to be invested in bringing the place up to the very best standard. It is already gorgeous, cool and laid back. However it is getting a little worn out at some some of the edges. The private hot tub needs an updating, could be so amazing. The rum bar in the cave could become really great. The ladders down to the water need to be replaced. The tub and shower in our cottage was super clean and worked great, but it was getting a little worse for wear.
Rodrigo
チリ · ひとり旅 · 2026年8月
「Excelente experiencia」
+Las vistas, la comida y el personal muy amable.
−Nada, sólo no recomiendo para personas con problemas movilidad reducida, ya que hay escaleras.
「Fantastisch!」
+In één woord: fantastisch! Het hotel is adembenemend, de kamer was prachtig en súper hygiënisch, het eten was super lekker en het personeel was zo hartelijk. Ook erg leuke gasten leren kennen die daar ook verbleven. We zouden zeker en vast terugkeren!
−Niets op aan te merken
Heather
アメリカ合衆国 · ひとり旅 · 2026年7月
「Kayaking with Earl to Ricks cafe to jump off the cliffs. Find price dining in the cave with excellent Glen as our serve」
+The staff were incredibly kind. The location is ideal for swimming without the beach. Trouble as our server for breakfast and lunch.
−Nothing.
Shola
ジャマイカ · 友人グループ · 2026年6月
「It was a mind and soul refresher」
+We loved the view , the ambiance, the staff , the self serve bar , the accommodative staff - from the life guards to the house helpers. The food was also lovely
−Not much I would suggest be changed