「Great stay - massive room」
+We had enormous family room Lovely decor and comfortable Pools were great and grounds maintained well Staff were friendly
+Great hotel, only drawback for us was there wasn’t a shallow part of the swimming pool for our daughters. But apart from that it was amazing.
+Awesome experience and great propertt. Breakfast is awesome
「Ruined my stay in Bentota!」
+I had high expectations of this place but was very disappointed! They charged me extra $80 for no valid reason and the people at the front desk all gave different answers when I asked about the extra charge not knowing what was going on. I need a refund ! I was traveling with family kids and elderly they were inconsiderate of allergy and elderly needs and did not help us with warming our food so we had to go without dinner. The staff was so rude and unhelpful and objected the ladies going into the pool. The rooms bathrooms and fridge were dirty and stained ….. not recommended!
「Beautiful Resort」
+We were welcomed with big smiles and fresh complimentary juices. Our room was upgraded without additional fees. Good variety of breakfast. The staff is very friendly and helpful. Special thanks to Mendis & Sudish who work at Breeze Restaurant. The hotel and surroundings are very neat, also easy access to the beach. Near to seafood restaurants. Excellent service throughout the stay. Totally recommend!
+Great buffet and friendly staff.
「Excellent」
+Amazing staff, super helpful, got an upgrade, couldn’t have asked for better!
+Good staff but hotel needs more maintenance & renovations in superior rooms at least.. flooring & bathrooms needs more more care of maintenance
Verified traveler
家族旅行 · 2020年1月
+Great beach location, amazing breakfast at property
「Westernized Resort with Western Prices」
+Although the facility and location were lovely, the value for what staying here cost was not what I expected. For example, my room was provided only 2 small courtesy bottles of water a day. I guess I just expected more service and “perks” for the princely sum I paid per night. The first day I had no towels. I called the front desk before heading outside but they still were not delivered and I had to go in person to request them. The food in the breakfast buffet and one restaurant I ate at was only so-so. It seems they are catering more toward westerners who don’t want a local experience, but would rather stay in their comfort zone. I had a delicious meal outside the resort for much less money. When I was shown to my room, the resort features were pointed out including the restaurants, spa, and pools. I was cautioned about swimming in the ocean because of currents, but it felt like the staff was just trying to keep guests within the resort. The proximity to the beach is why I chose the location and despite the warnings I spent considerable time on the beach and in the ocean which was warm and inviting with gentle waves and no undertow.