−Took my money and told me to cancel then stopped replying.
Selam
イギリス · ひとり旅 · 2026年8月
+The hotel was come they took our money they not give us the key don't book anymore place
−I don't like nothing this hotel is scam
Elise
イギリス · ひとり旅 · 2026年8月
+I like they that I read the reviews a few days before we went, so was prepared when they canceled- the cancellation came 3 minutes before we set off to Liverpool from Doncaster.
−That I had messaged the night before to confirm, after reading the reviews, and they messaged back just saying 'yes'. Then when they cancelled, after I asked about a mobile number I could contact them on, they told me the property was no longer available and they were having issues with it. They did however offer me accommodation, on a street that was so rough it had had riots going off that night, and a sharing bathroom... Absolutely not worth the money I had paid for the original property. I declined and asked for a refund, to which the accepted. I was paid within 7 working days.
kirsty
イギリス · カップル · 2026年7月
「Horrific people to deal with .. DO NOT BOOK」
+Do not book… they cancelled on the day saying cleaner hadn’t left keys!!! However they then Said I could stay in their “friends” house.. which by this point I was desperate as it was 6 o’clock at night and I had no where else to go! They sent us code and address for new place but then we realised it’s a scam and didn’t trust the new place they had sent us to. However when I cancelled the scammers declined free cancellation! So I still havnt got my money back! Disgusting behaviour! They should be removed from booking.com Do not book
Andy
イギリス · ひとり旅 · 2026年7月
「Stay cancelled with less than 24hrs notice!!!!!」
+Not applicable
−Less than 24hrs notice of cancellation of stay, no response to messages, had to contact booking directly to receive a refund
Mcgettigan
イギリス · ひとり旅 · 2026年7月
+Nothing
−There was no-one to meet me. When we finally got to the room it was filthy and stank of weed Avoid this like the plague!
「SCAM, SCAM, SCAM!! Do not book!!」
+SCAM!! Do not book! - Nothing, couldn’t gain access to the property or make contact with the owner. We had to book and stay elsewhere on the day!
−THIS IS A SCAM!! Zero contact / communication from property owner, despite numerous emails, phone calls and text messages all got ignored. Couldn’t gain access to the property, had to book elsewhere on the day… very stressful after a 5hour call journey! DO NOT BOOK!!!
robert
イギリス · 友人グループ · 2026年6月
「looked awful from the outside obviously a scam to get money couldn’t stay as no access given from landlord SCAM SCAM SC」
+nothing i could stay no access given by landlord and struggling to get my money back !!!! SCAM SCAM OVOID AT ALL COSTS BOOKING. COM SHOULD BE ASHAMED !!!
−i couldn’t gain access from lack of communication with landlord
Mary
イギリス · ひとり旅 · 2026年6月
+Nothing the accommodation was cancelled the day before and still trying g to get money back. DO NOT BOOK HERE!!
−Its a scam!!
Emma
アイルランド · ひとり旅 · 2026年6月
「Do not stay here」
+Nothing
−Cancelled the accommodation on us less than 24 hours before we were due to arrive. Left us stranded in a different country and then did not answer the phone when we rang for information. Did not answer emails or messages on booking.com either. Sent one message on booking.com platform at 5.30pm the day but did not follow up to make sure we saw before travelling, which unfortunately we did not.