Humoud11
サウジアラビア · 出張 · 2024年11月
1.0「Worst of the worst ever」
+We came for check in in the evening. The receptionist said she has no access to the system to check our booking because only her colleague in the morning has access to the email of booking. Com. After wasting some time to solve this she asked me to show her the booking in my email which k did. The she let us check in saying that BREAKFAST IS INCLUDED. How did she know, I don't know!! We checked in and we ordered a meal from the menu at 7:15 pm. 2 hours passed without bringing the dinner to the room. We called reception (probably the same girl who did the check in) replied saying the food is coming up now. 15 minutes elapsed without anything coming up. We called again, a man replied saying he will check and get back to us which he didn't!!! After another 30 minutes, the food came being cold and awful. When we checked out in the morning, a male receptionist asked us to pay for the breakfast!!! He was rude. No one took any initiative to please us or to apologise or any efforts to compensate us for all the bad experience during the night and in the morning. Literally, THIS IS THE WORST HOTEL I HAVE EVER BEEN TO.
−We came for check in in the evening. The receptionist said she has no access to the system to check our booking because only her colleague in the morning has access to the email of booking. Com. After wasting some time to solve this she asked me to show her the booking in my email which k did. The she let us check in saying that BREAKFAST IS INCLUDED. How did she know, I don't know!! We checked in and we ordered a meal from the menu at 7:15 pm. 2 hours passed without bringing the dinner to the room. We called reception (probably the same girl who did the check in) replied saying the food is coming up now. 15 minutes elapsed without anything coming up. We called again, a man replied saying he will check and get back to us which he didn't!!! After another 30 minutes, the food came being cold and awful. When we checked out in the morning, a male receptionist asked us to pay for the breakfast!!! He was rude. No one took any initiative to please us or to apologise or any efforts to compensate us for all the bad experience during the night and in the morning. Literally, THIS IS THE WORST HOTEL I HAVE EVER BEEN TO.