Ravi kumar
インド · 友人グループ · 2026年10月
「Simply waste」
+The hotel was clean and well-maintained, and hats off to the housekeeping team for their excellent work. The security staff were also exceptionally kind, helpful, and welcoming. Every time we needed to enter or exit, they were always there to open the gates for guests with a smile. Their courtesy and dedication truly deserve appreciation.
−Unfortunately, one of the most disappointing aspects of my stay was the attitude and professionalism of certain staff members, particularly a receptionist named Erica. Her approach towards guests was unwelcoming and frustrating. On multiple occasions, when we requested basic items such as a plate or a glass tumbler, we were told that these were not covered under the hotel’s policy. While I understand that hotels may have certain rules and procedures, the way these requests were handled left much to be desired in terms of customer service and hospitality. I was particularly disappointed by the lack of courtesy and willingness to assist with even simple guest requests. Professionalism, politeness, and a customer-oriented approach are fundamental expectations in the hospitality industry, and unfortunately, my experience did not meet these standards. I rarely write reviews, but I felt it was important to share my experience to help future guests make an informed decision. I hope the management takes this feedback seriously and addresses these concerns through appropriate staff training and improvements in guest service.
Fabiano
オランダ · ひとり旅 · 2026年9月
「Awesome」
+The restaurant and staff were awesome
−N/A.
Chato
アラブ首長国連邦 · カップル · 2026年8月
「Excellent」
+Clean and safe
−None
Roma
フィリピン · 友人グループ · 2026年8月
−The hotel is located near the main road, so the noise from passing vehicles made it difficult to sleep
Arnold
イギリス · ひとり旅 · 2026年6月
「Good.」
+The room is good.
−No elevator. Not disable friendly. Some staff are snubs.
Alan
アメリカ合衆国 · ひとり旅 · 2026年5月
+Great staff and facility. The food in the restaurant is very good.
−Checking in was a little slow as they had a hard time finding my reservation.
Castro
フィリピン · ひとり旅 · 2026年5月
+Comfy bed and nice to stay with
CLEMENT
フランス · 家族旅行 · 2026年4月
「Court séjour mais hôtel correct」
+C’était pour une nuit avant un vol à Clark, hôtel parfait pour une nuit. Nous sommes arrivés tard et parti Tôt! Un peu bruyant côté route, mais ça va dans l’ensemble.
−Rien
Steven
フィリピン · ひとり旅 · 2026年3月
「The Rossa Hotel is an excellent choice when staying in Angeles City the Philippines!」
+The restaurant was delicious, the wait staff Angels, security professional, front desk 24-7, and management on site. This is a clean, well run, centrally located Hotel with many new upgrades. Thank you Rossa. Thank you Joseph.
−Only that I wish I could have stayed longer.