「Things that do not work」
+For $150 a night: the light bulbs should work, the tv should work, the iron should work, the doorknob should work.
「Great Hotel!」
+Having stayed at Rivatas earlier as well this was a no brainer for our one day trip. The hotel is clean, comfortable and very economical for the comforts. Free wifi and good food. Pretty consistent in its service. The area is central and not too far from the ghats. The bathrooms are huge. Would definitely recommend to the weary traveller for some R&R. Will always stay at Rivatas when in Benaras.
+A nice little hotel. It was clean and the facility was solid. The staff was on top of things.
+The whole stay was a wonderful experience,. The staff were friendly , respectful and courteous. Service with a smile and took care of all the needs we had. Special thanks to Mr. Rajiv Rai for making our trip to Varanasi a memorable one. We would love to come back and stay with you. Thank You!
「Varanasi at Kumbh time」
+We had a good experience. Staff was very courteous. Breakfast was great.
+It can be facilitated better by providing tooth paste, tooth brush, Extra toilet rolls, check if curtains work, lack of privacy between shower and bed room, not sure if the heater was not in a working order (cannot set temperatures). Food is good Restaurant people were friendly and their service good There is room for improvement in the Customer service side
Verified traveler
2018年12月
8.0+Hotel was very nice, very clean. Room service dinners were delicious (esp the tandoori lamb!). The only complaint I had was that the bathroom is not well designed. The sliding screen doors make it impossible to use the toilet in privacy and you can’t turn the lights on in the night without waking people up. The shower door makes it hard to not spread water all over the floor like a squeegee and there isn’t a place for the floor mat so it was hard to keep the floor dry. Otherwise very comfortable and pleasant stay.
「Great hotel. Some of the best beds around!」
+What a great hotel! The bed was one of the most comfortable I have ever slept on. The pillows were a great size and the comforter held the proper temperature for a great night sleep. I would highly recommend Rivatas hotel!
Verified traveler
2018年10月
6.0+Good location but room was dirty and contained bugs.
+Hotel infrastructure and maintenance not on par with international brands for the price.