Roberto
スイス · カップル · 2026年10月
「Esperienza negativa da non ripetere !!!」
+La posizione La camera Il letto
−Il check in Il check out Il fatto che pretendono carta di credito a garanzia delle spese extra soggiorno e le addebitino subito mentre per la restituzione occorrano più di 30 giorni (sono ancora in attesa di chf 200,00). (Anche se non hai usufruito di nulla) Suggerisco agli altri utenti ( se decidono per questa struttura) di non mettere la carta di credito a garanzia ma di dare cash in modo da farselo restituire subito. La camera nelle due notti di soggiorno non è stata mai rifatta. Le signorine alla reception non sono all’altezza del lavoro che svolgono e non sono preparate. Esperienza super negativa!!!
SYLVIE
フランス · カップル · 2026年9月
「Emplacement pratique pour circuler à pieds」
+Ensemble correct, personnel du petit déjeuner très agréable et très efficace
−Rapport qualité prix Prix excessif pour un tel établissement
Curt
アメリカ合衆国 · カップル · 2026年8月
「We will be back」
+Staff was great. Location was fantastic. Room exceeded our expectation
810alexanderd
カップル · 2026年8月
「Great location in the city with quiet rooms!」
+This hotel was positioned in a great spot in the city and the hotel recognized Marriott Titanium Status by providing an upgrade to a Junior Suite. The airconditioning worked well in the room on a very hot day in early August 2026. We loved the overall feel of the hotel but I cannot rate it a 5/5 because I did not think the bed was comfortable. Everything else was immaculate about the hotel. Our upgraded room was also perfectly quiet in a busy part of the city! Make sure you reserve a parking spot in advance if you plan on parking on the premises.
Michelle
オーストラリア · カップル · 2026年8月
「If you’re young, great place to stay or ask not to be on the floor above the restaurant」
+Location was great and hotel facilities were good, breakfast was nice.
−The restaurant turns into a nightclub on both nights of our stay, Fri & Sat night & our room was directly above the restaurant so no sleep until 3am!!! Would’ve been nice to know!
「very poor experience with this property that simply has a rude front desk staff.」
+We are a couple in their late 70's with multiple surgeries struggling to walk, were give a very small room on the 6th floor corner away from the elevator with practically no view. Upon asking them to switch us to a lower floor close to the elevator the front desk staff was rude and simply dismissed our request and our concerns.
「Underwhelming & Disappointing」
+We recently completed a 3-night stay at the Renaissance Lucerne. On the positive side, the location is excellent, and our 4th-floor room was quiet. Thanks to previous reviews warning about noise from the main-level bar and restaurant, we requested a room above the 3rd floor, which worked out well. Unfortunately, those were the only highlights of our stay. Check-in set a poor tone. The receptionist, Dana, was unfriendly and seemed visibly annoyed that we had booked through a third party rather than directly with Marriott. When I asked to add our Marriott number to the reservation, she haughtily informed me that it "won't make any difference" since we wouldn't earn points or receive breakfast. The room and bathroom were both quite small. Space was tight enough that only one suitcase fit on the luggage stand; the other had to go on the floor, forcing my husband to carefully maneuver around the bed. The bed itself was just average,noticeably less comfortable than the Zurich Marriott. Additionally, the room felt far too warm for the thick comforter provided. Even with the AC set to the maximum level (3), we overheated every night and had push off the quilt at intervals during the night.
Huma
パキスタン · ひとり旅 · 2026年7月
「great」
+all good
Huma
パキスタン · カップル · 2026年7月
+all good
NorthStar13581926713
カップル · 2026年7月
「Quaint, great location for walking but had problems.」
+Location was great. Beautiful decor. Staff very friendly and helpful. There was a weird smell in the bed. The walls were thin so it was very noisy. AC was either freezing or off.