「A lovely stay」
+Staff are incredible, so pleasant, welcoming and helpful. Rooms are comfortable and clean. Parking is free and plentiful. Breakfast is cooked fresh to order and delicious with a fantastic continental choice too.
「Premier inn was standard but staff were beyond brilliant」
+Ended up in premier in pontypool as I was travelling to abergavenny but the roads were closed because of the storm. I arrived stressed and unhappy but Pippa on the front desk was brilliant. She helped me get everything sorted and completely bolstered my spirits even making me laugh. In the morning I had a nice breakfast and Lynne on the front desk was checking roads for people as they checked out. The premier inn was very standard in terms of comfort. I’ve not had a bad one yet but the staff who I spoke to definitely made the stay exceptional.
「Premier inn pontypool Nov 2025」
+I had a great time staying at premier inn pontypool. Beds were extremely comfortable as always with premier inn, I swapped rooms due to TV not working in my first room but Emma on the dask got everything sorted promptly without fuss. Harvester next door isn't included with meal deals for the premier inn. The breakfast at the premier inn was great, I often stay at different ones and breakfast can be hit or miss but the chef Steven at premier inn pontypool serves fantastic breakfasts along with being extremely friendly engaging with guests and even helping other staff members. Great stay overall
「Avoid at all cost」
+Avoid at all cost! I was first given a room that had not been cleaned. The second room looked like it hadn't been refurbished since the hotel was built. The bathroom had a corner sink that wouldn't be out of place in a Trusthouse Forty hotel and an avocado-coloured bathroom suite. The furniture was falling apart and held together large wood screws.
「Excellent service」
+Clean room, excellent customer service. Lovely friendly staff especially Sue who served up breakfast. We will stay here again!
Happiness28889347741
友人グループ · 2025年10月
「Friendly and welcoming!」
+Lovely welcoming staff. Nothing was too much trouble. Sue served us breakfast on both mornings and was very friendly. The food was great and came to the table in quick time. That was our first visit, but rest assured, we'll definitely coming back! A+++++
「Clean, comfy with a lovely breakfast」
+Clean, comfy and good value if you book early enough. Sue the breakfast waitress was particularly helpful. We will return.
「Great overnight stay, staff, room and food excellent.」
+We had a single overnight stay and were really happy with the experience. Reception staff were really friendly and helpfull. The room was comfortable and spacious. Breakfast was delicious and perfectly cooked.
「A good sleep in a quite comfortable environment.」
+Perfect nights sleep, super friendly reception, room was as expected, clean and tidy. The hotel is slightly out of town, but I was able to walk in to town, nice path down to the canal to start cycle rides. A great experience.
「Polite Staff & Comfortable nights sleep.」
+Very comfortable night sleep and pleasant enough hotel for a 1 night stay. Reception lady was very pleasant and helpful. Stayed with Family whilst visiting South Wales. Would recommend.