「False Advertising, disappointing stay」
+Very poor experience. I booked this night stay with the decision made purely on the basis that I was offered the complementary breakfast. However what premiere inn fail to tell you is that despite still advertising to this day on their website that there is a beefeater resturant at this location, giving you false hope that a drink, dinner and breakfast were available on the doorstep THERE IS NOT! On realising only when booking in as the people in front of us questioned how was breakfast going to work with beefeater closed permanently We asked immediately for a refund , discount,vouchers or possibility of transferring to another hotel only to be told there was no manager to speak to and only a website for contacting guest relations. Now out of pocket for 2 breakfasts we had to go and get that from mac donalds did not live up to the promised unlimited choices. The hotel it's self was in fairly good condition however despite always having a comfy night at all the other premiere innsvi have stayed in I had no sleep whatsoever due to the mattress having a problem on one side ( poss broken springs?) In the middle on edge this made it sink to the bed frame and also caused the bed to creak
「Closed restaurant dampens half-term holiday」
+We booked this hotel with the offer of a complimentary breakfast for two adults and two children. A few days before we arrived, I received an email mentioning that the adjoining restaurant would be closed for refurbishment. We were very disappointed but went ahead with the trip as we had paid for the hotel anyway. Why would the restaurant close for refurbishment during half-term school holidays? The free pastries offered in the hotel reception didn't do much to hide our disappointment. We will think again before taking up another offer from Premier Inn.
「Good stay spoilt by lack of information」
+The hotel itself was good. Bedroom was clean and quiet. Sleep was also good The only problem we had was the beefeater next door was closing so we werent able to book and eat. We should have been told about this when we booked, we had to travel to eat elsewhere
venessa1969
カップル · 2025年10月
「Teagan is a star」
+Great location brilliant staff especially Teagan on check in she was friendly helpful polite and just a really nice young lady, 😁😁
「Unhappy experience」
+Awful! Arrived, walked into the room we was given…lights were on, curtains closed, room had not been cleaned and smelt! Dirty towels! Room door did not close or lock either to top it all off!!
「Lovely stay!」
+Stayed here for a business trip recently and was so nice to have someone so approachable and helpful on the desk. Thank you Farzana for all of your help!
GrandTour61488224194
家族旅行 · 2025年8月
「Monday night stay」
+Just checked in at premier inn Buckingham great service lovely lady on desk as you expect from premier inn service with a smile
+Friendly staff, clean and comfortable room. Thank you!
「Meh, lacklustre at best」
+Arrived early at 11 (paid extra for an 11am check in) to be told our family room wasn’t ready for us. We needed to get ready for wedding so accepted they would sort it. Got to room found it set up with a cot bed (my boys are 10 & 15!) one towel and nothing much else. Went to get ready at venue instead and got home to find still only 1 towel and 2 mugs for 4 of us - no signs of life at reception at any point. Whilst beds were comfortable and it was literally then only a place to sleep/brush teeth - for over £100 I would have expected better… just getting the basics right…. Wouldn’t go back
「Not good」
+Toilet seat broken Body fat on shower head Dust webs on walls All electrical items out of date Door hanger in bathroom broken / missing Only 1 towel for 2 people Reception unable to hear us due to wearing earphones and listening to music No information regarding where to get breakfast in the morning No WiFi information