debbielZ5494GR
家族旅行 · 2025年10月
「Westgate Resorts terrible customer service!!」
+Booked a reservation at Pinnacle Lodge at Sun Peaks, British Columbia for February 2026. I booked the room directly through Westgate Resorts, an American company. When I made the reservation I specifically asked if the deposit was in Canadian dollars or US dollars. I was told Canadian dollars. Much to much surprise the deposit was charged to my credit card in US dollars. I had to cancel due to a change in plans a few days later and the refund was in US dollars but the exchange was lower so the refund was less. When I emailed Westgate Resorts regarding the misleading information they were less than helpful. Definitely won’t book at a Westgate Resort again.
+The accommodation was beautiful with great amenities. However, the resort closed the day before so the facilities advertised weren't available, as in no breakfast apart from muffins and fruit and tea and coffee facilities. This did not spoil the stay though but it would be a good idea to make this clear in future to other guests. Nothing much was open in Sun Peaks resort so we would probably have stayed at another location if we'd have known. This is not a negative review though as the accomodation was really nice!! Expedia just needs to get the advertising details right!
+The room was very clean and comfortable Bring every you need for your stay. There are no extras You need to go to the lodge for water coffee and tea. Skeleton staff, but not really required. Everything is self explanatory!
+This was a true hidden gem for us. We do not ski, so timing was perfect but we absolutely loved the village the trails at the top of the ski lift and all of the restaurants and bars that we went to. I wish we could’ve stayed longer. Our room was wonderful and the beds were very comfortable.
「Great breakfast, staff and location」
+Everything wonderful except poorly kept grounds. If they continue serving wonderful breakfasts we will definitely return, but that is uncertain.
+Bring shampoo
+Its a time share in a residential neighbouhood. Check in closes at 7pm. Nuisance to check in. No phone or TV in room. Bed was not high end. No shampoo or conditioner. Over rated for what it is.
「Great place」
+Very friendly staff and a great place to stay. The room was excellent, spacious clean and a lovely little veranda. The fridge was a great help. Would recommend it highly
+Beautiful location just a short walk to the village. Quiet and comfortable, great hot breakfast in the main cabin.
+Very quiet hotel during our stay. Dinner options were a bit limited probably due to the time of year (June).