Hiroaki
日本 · 家族旅行 · 2026年3月
「よい体験でした。改善点を対応して頂ければ、もっと良くなると思います。」
+ホテルでの対応、内装、誕生日の特別対応は素晴らしかったです。
−シャトルバスの出発後の停車場案内、わかりにくいですね。行き先をスキップしそうになったり、説明なしで目的地を過ぎたり、少し使いにくいです。せっかく運転席上にモニターがあるので、多国語で表示してもらうと良いかと思います。
Daphne
シンガポール · 家族旅行 · 2026年10月
「An Extraordinary Stay Made Special by Mr Frederick Tam and His Team」
+Our second visit to Palazzo Versace Macau was made truly exceptional by Mr Frederick Tam, whose gracious hospitality and personal care left a lasting impression on us. Mr Frederick went above and beyond to make our stay special. We were deeply touched by the time and effort he devoted to ensuring that we felt warmly welcomed and wonderfully looked after. He has a remarkable ability to make things happen through his resourcefulness and dedication. The team he leads executes every detail with finesse while he personally follows through to ensure that the experience exceeds expectations. What stood out most was the warmth and sincerity with which he cared for us. His attentiveness made us feel valued as returning guests and his personal involvement elevated our stay into something truly extraordinary. We are deeply grateful for his kindness, generosity of spirit and commitment to making this visit even more memorable than our first. Mr Frederick deserves special recognition for both his exceptional hospitality and the care reflected in the team he leads. He has given us every reason to look forward to returning. We extend our heartfelt gratitude to him for a truly memorable stay. A sp
−NA
Michael
タイ · ひとり旅 · 2026年10月
「Excellent」
+We had a wonderful stay at Palazzo Versace Macau. The hotel is beautiful, the rooms are luxurious & the overall experience was excellent. A special thank you to Sam, the concierge, who went above & beyond to make our stay enjoyable. He arranged restaurant bookings, secured great tables & made everything so easy. He was always friendly, helpful & genuinely cared about making sure we had a great experience. Sofie, the breakfast manager, also deserves special mention for her warm welcome & attentive service each morning. Sam & Sofie really made the difference, adding a personal touch that made us feel genuinely welcome. Thank you both for taking such good care of us. We would happily return!
−Hmmm… nothing to fault at all!
「Amazing」
+The location and facilities
CHANG HUA
台湾 · カップル · 2026年6月
+早餐水果少選擇性
Deborah
中華人民共和国香港特別行政区 · カップル · 2026年4月
「Fabulous!!」
+Love the Versace property and the rest of the surrounding properties, very well built and designed. The staff were all amazing and friendly......definitely will be going back for another visit!!
「Memorable」
+Excellent service and cleanliness
−Room a bit cool with no central heating system
Andreea
イギリス · カップル · 2026年3月
「Excellent」
+Everything
−Everything
Juvenil
ブラジル · カップル · 2025年12月
「Não é um hotel. São suítes caríssimas. Fuja desse lugar」
+Não tem estrutura de hotel. São suítes de alto luxo, mas para qualquer outra necessidade tem que ir a outro hotel. Uma furada. Ninguém fala inglês para explicar
−Foi a maior enganação que vi em hotel na minha vida de viagem. Onde tem gim , sauna e café da manhã é no hotel do lado e a diária é 80% mais barato. Suítes lindas , pelo preço alturas. Um assalto. A ducha do chuveiro é ruim.
yi
カナダ · 友人グループ · 2025年11月
「Very enjoyable」
+Good