Ben
イギリス · カップル · 2026年10月
「Perfect place to spend our honeymoon, highly recommend!」
+Very comfortable bed, lovely hot pools and incredible views!
James
アメリカ合衆国 · カップル · 2026年10月
「Service oriented staff combines with modern facility, Mountain views and quick convenience to town.」
+Great Staff. Great location.
Kate
イギリス · 友人グループ · 2026年10月
「Amazing rooftop spa with fantastic views . Hotel rooms are also excellent .」
John
カナダ · カップル · 2026年10月
「Would stay here again for sure. Although it’s a bit away from the main area in Banff they’ve done a great job with the h」
+Was quiet, views were great, breakfast at good food restaurant was also really good.
−They didn’t have room service.
「非常棒」
+停车非常方便，房间的手冲咖啡也是特色，最开心的是有冰块哈哈。酒店会送3天班夫市区公交票，随便坐，非常方便。还有看山的温泉，非常不错。
Kayla
カナダ · カップル · 2026年10月
「Hotel needs to do better on cleanliness」
+Location
−Unfortunately I don’t think we would stay again due to the poor hygiene. There was a group of 5 males who walked barefoot throughout the hotel and in the elevator then went in the hot tubs where my Mom and I were trying to enjoy like everyone else. They also went in the hot tubs in their underwear and took them off under their robes and left them. We went up the next morning and their underwear was STILL there. The hotel does not provide disposable slippers so everyone is either barefoot walking up the rooftop or wearing their dirty socks and there’s no rinsing showers or rinse area for feet prior to entering the pool. Hotel staff also left their vacuum outside of our hotel door the entire stay. This was my Moms first time staying in Banff and I was so excited but this spoiled our stay for us.
Milenko
クロアチア · カップル · 2026年10月
「Clean, modern hotel with amazing views of the mountains」
+Amazing hotel! The facilities were great and super clean. The room was modern and had a kitchen, which was great. Views of the mountains were stunning, we were genuinely sad to leave. Can’t wait for our next trip out there!
Shirel
アメリカ合衆国 · カップル · 2026年10月
+Amazing pool and amazing view! The room was clean, and the service was great!
−The only complaint I have is that the bed and pillows weren’t comfortable.
Mark
アメリカ合衆国 · カップル · 2026年10月
「Great stay!」
+Beautiful property. The hot baths are so cool. Beds are so comfy. Centrally located in Banff. Big shout out to Cade who helped us book our transportation and everything for Lakes Louise and Moraine! Massive help, patient, and excellent hospitality
Scott
アメリカ合衆国 · カップル · 2026年10月
「Otter exceeded our expectations in every way possible.」
+The staff was courteous, welcoming, and efficient. House keeping was excellent…when we had the do not disturb sign, we were left alone. When we left for the day, house keeping cleaned without moving our personals, which is exactly how we like it. The facilities were clean throughout, rooms-bathrooms-hallway bathrooms-hot tubs and sauna. We had reservations in a nearby town for the second half of our stay, and after seeing the difference, we returned to the Otter for the remainder of our vacation.
−The sign out front needs to be more visible from the street.