Rajesh
インド · カップル · 2025年4月
1.0「did not actually stay.please provide refund」
−we bad maintained, nothing like pictures
Aine
イギリス · ひとり旅 · 2025年4月
5.0「Passable」
Monika
オーストリア · カップル · 2025年2月
6.0「The kitchen staff and manager were great, but the hotel needs to be properly fixed and cleaned.」
+The staff especially the hotel manager Alae was exceptionally friendly and helpful, we could see that he has a great work ethic and big plans for the hotel.
−Sadly the hotel needs to be maintained and fixed-up - we felt like we got a little scammed with the booking.com insert. Firstly the hotel is a 3-star not a 4-star hotel. A lot of things seemed like they needed to be fixed in the hotel. Our sink was broken, there was water but the facet was completely loose, the toilet was running everytime after we flushed it and there was no heating except for a portable heater in our room. The hotel also clearly had electricity issues, because as we plugged in the heater and raised the heat the light would get dimmer, but I'm not sure if it was a problem with the hotel or generally a problem with the whole village. The cleaning staff needs some extra training. The hotel had a really nice interior but it seemed like the furniture hasn't been cleaned forever, it seemed like using cleaning products and water isn't such a big thing there. Our room was not properly cleaned. Our bed was nice, clean and comfy also our towels were fresh but that was it, there was a coffee stain on the bedside table, the floor was grey, and there was dried up soap on the shower floor. We tried to bring it up, show it to them and asked the cleaning lady, twice, to properly
Amanda
イギリス · ひとり旅 · 2025年1月
8.0「Very good」
Emmanuel
イギリス · カップル · 2025年1月
10.0「Very good」
+Customer service
−The heating
Sara
クロアチア · カップル · 2025年1月
10.0「It was really nice and relaxing.」
Yian
スウェーデン · カップル · 2025年1月
5.0「Passable」
+Nice nature around it.
−The room has air-conditioning, very cold during winter.
Monia
トルコ · カップル · 2025年1月
10.0「Loved the service! Aladin was amazing to us always lfelt like hes one of us helping us around」
+Loved the simplicity in the interior was lovely
−I liked everything just the location to medina was a hassle and needed 45 mins to get there
Hamad
サウジアラビア · ひとり旅 · 2025年1月
10.0「Exceptional」
Ayoub
アメリカ合衆国 · 出張 · 2024年12月
10.0「A truly remarkable stay with outstanding service and thoughtful details.」
+Alaa, the owner, provided exceptional hospitality and ensured my wife and I were comfortable throughout our stay. He even arranged an ATV (quad) activity for us, making our experience unforgettable.
−I just wish the shower could warm up a bit faster.