+Brilliant little place very nice room and excellent service and very friendly people
「Very disappointing」
+Although we actually only wanted a bed for the night, I had hoped it would be in a room that had heating! It was absolutely freezing, the curtain’s didn’t close properly, and even the cushions in the bed were shabby and torn. The mattress was also really uncomfortable. When we arrived we were shown to our room, and shown how to enter the building should we return after they were closed. We were not told there was a code to get in, although we have since found out this was in the manual. We were also reassured that should there be a problem there is someone on site who would help us. When we arrived back, after they had closed, we initially could not get in. Clearly we should have had a code! We tried calling, and although we could hear the phone no one answered. Eventually my husband managed to pull open the door, which obviously wasn’t locked, but had swollen in the bad weather, which then made us question the security! We then went to our freezing cold room, and left first thing. It was so uninviting that we didn’t even use the shower, just went home, grateful to be out of there. On a plus, the location is very good.
「Westmalling」
+Nice barth room but small cramped.plus the room is small.didn’t get help with the coffee machine that was broken.no hot water in the morning and I don’t have any were to drop the key off my room.plus it closes at 9pm.and leading up to the room it smelt.
+Very friendly little hotel with bags of character. The bar is a locals place so expect good banter and a welcoming smile.
+Didn't stay the full night in the property as a light came on at midnight and couldn't be turned off. Messages to the out-of-hours phone number were ignored, as were email complaints following the stay. Avoid at all costs.
Verified traveler
2022年12月
「Shabby not chic」
+Great location, hosts polite. Described as a boutique hotel - looked in photos as Shabby Chic. In general it was just shabby. The bathroom looked like it had not been cleaned in months . Thick grime and hairs stuck to the floor. Stains on the cups and saucers. Incredibly creaky bed. Not worth the £150 a night in my opinion. Maybe if they lowered price and gave it a good clean it might be worth it.
「Not very good.」
+No Wi-Fi in room. Big green emergency exit illumination in the room which lit whole room up when it was dark. Not a great attitude from staff. Was told I was winging about Wi-Fi, when all I did was ask. Maybe I caught the place on a bad day but would not of spent my own money on this stay. Will instruct my company to stay clear.
+Nice place but Wifi doesn't work
+Amazingly friendly staff, they make you feel extremely welcome. Rooms were of a good size and comfortable.
「Decent place above the pub.」
+Decent stay above the pub. Only a fleeting visit for a family funeral nearby and only had a double bed to share with my annoying brother but the room was clean, tidy, and staff very friendly.