W719TCmarcinm
ひとり旅 · 2025年9月
「Fraud」
+Msquare Hotel charged my card twice without authorization. No booking, no stay, no refund - pure fraud. No room, no service, just a bill on your card.
+The hotel rooms could be cleaner. The toilets are rickety. with permanent stains. The outside/restaurant area is clean but the rooms are not the best for the price.
「Will visit anytime」
+Nice and good
+Overall fair stay. The staff are professional. Main issues are Wi-Fi/no internet and poor network and the bathrooms need work done. Major drainage concerns.
babafunminiyia
ひとり旅 · 2025年4月
「Hotel refunds only a little fraction of my payments inspite of not staying in the property becareful with them」
+I Booked this hotel on booking.com as refered by triadvisor, I got to the hotel to make payments and I was over charged, I came back to cancel after checking the rooms, I decided to cancel I was told my overcharged amount and the booking was going to be refunded, I have been back and forth with the hotel since then till date they only refunded part of the total I paid making excuses even though the room was sold same night, and I was overcharged. Despite the fact that I sent evidence of the payments.they claim to be fully refundable yet they find it difficult to refund my payment, becareful with this property
+Nice place, my only issue is that AC in my room is leaking.
「REFUSED TO ACCEPT I HAD A PAID BOOKING」
+This hotel refused admission till l paid again even though l had my confirmed booking and receipt from Hotels.com. I had to pay another 60,000 naira for a tiny room with a single bed . l had booked a double delux room with breakfast. They are scammers.. I contacted Hotels.com and they tried to contact the hotel but could not get any answer. I have not received any refund up to now from Hotels.com or the hotel. This is theft and totally unacceptable
+Staff need to be more friendly, this is my second time of lodging at this hotel. First time was excellent no complaints.
+No hot water, room safe is not working
+Had a good stay