「Mercure Belfortstrasse review」
+Eccellent location. The aprtment rooms are very comfortable. The service is excellent
「A prison hotel ? An unacceptable attitude.」
+Yesterday, shortly before midnight, due to a medical emergency, we needed to leave the hotel in a hurry to go to the emergency room. As foreigners who do not speak German, our stress levels were at their peak. The night guard (to call him a "cerberus" would be an understatement) refused to open the barrier for us because we had not paid for the parking (something we intended to do at check-out). He stated: "Pay or stay. This is the rule. Turn around, go back to the desk, and pay the 24-hour fee of €24 if you want me to open the barrier." I have written to the hotel director to inform him that if the outcome had not been positive, I would not have hesitated to file a police report. P.S.: I was so disgusted that upon leaving the hospital, I preferred to sleep elsewhere rather than have to face him again. The housekeeper or the breakfast staff can confirm this.
+Very comfortable and only about 15-20 minutes walk from Köln city centre, so quieter
「totally ok for a night s stay」
+staff at reception was friendly, check in easy and very quick, location versitile (close to where my convention was but also very close to the train station - airport about half an hour...) rooms are average but ok, walls a little thin big flat screen for those who watch tv (didnt have the time) - close to the river...
「Football trip」
+Hotel was a good 15/30 minute walk from the Old Town. Swimming pool was good, but unheard. There was no housekeeping during our three days there but that was not a problem
「Our wonderful experience.」
+Stayed here for 4 nights on a special trip with siblings. Booked months in advance so got a good rate. Booked room only as we were unsure about our itenery. Our initial reaction when told about price of breakfast was that it was expensive. However our fears were allayed after breakfast on day one. Exceptional range of food and beverage on offer. We were very pleased with our choice of Hotel. Rooms were spotlessly clean and well serviced. Staff at reception were friendly and accommodating.. indeed staff throughout the hotel were so good and special word of praise to Tamara and Michael in the bar restaurant for their attention. We ended up finishing our days each evening in the bar for that reason. Hotel is well located for public transport even though we didn't use it as we preferred to walk and explore with the cathedral and river easily accessible on foot A very enjoyable visit to lovely Colonge enhanced by our experience at this hotel tp
+Room was nice, and check in was smooth. I like that filtered water was available with refillable bottles able to be taken to rooms. Breakfast was a little disappointing with the scrambled eggs being overcooked on both days. Overall satisfactory for where i needed to go to during the trip
「Koln stop.」
+Great breakfast each morning. Our apartment was great.
Julian-Christopher
2025年8月
+Okay, bisschen staubig, teilweise in die Jahre gekommen, teilweise erneuert.
+Great hotel. Wonderful room with loads of space and very comfortable beds. The breakfast was amazing.