+A unique experience. The high level of food preparation and delivery was excellent.
「Hidden Treasure」
+Staff could do with a little more training! History of the house could be better documented? Garden care could be better, just a little bit fluffy round the edges! Overall a wonderful house just needs a little bit more tlc.
+Great stay. Staff attentive and welcoming. Beautiful hotel. Highly recommended.
+Won’t be coming back. Sadly this amazing building and grounds needs lots of investment and love. Gardens overgrown and need to be cared for. Service so poor. Staff not trained. Curtains and cushions in room torn and shredded curtains. At dinner staff who took order after waiting about 20 minutes and needing to ask to see menus, when finished first course came to table and asked what were we waiting for!! Hotel trying to have fine dining but service doesn’t make this viable.
+Others have commented about the service and condition of the property. My room was wonderful and the estate is very interesting. It has tremendous "curb appeal" though a bit weak on some details.
+What a wonderful location and the accommodation was top notch!!! The food was also awesome!!
+I was very disappointed with my recent stay at this hotel. From the start, I was greeted by unfriendly staff. Fresh milk was advertised, but after checking in, none was provided. I went to reception to ask for it and was met with poor attitude. When I asked how long it would take, I was told “two seconds,” yet I waited 15 minutes for the tiniest amount , and it didn’t even seem fresh, just supermarket milk. The Wi-Fi was also an issue. The receptionist pretended it was connected, but in reality, it wasn’t , she simply selected a different network to make it look like we had full bars, without actually entering a username or password. This was done to two of our phones, which felt dishonest and insulting. As someone who wears a headscarf, I couldn’t help but feel her behaviour may have had a racial undertone. Breakfast the next day was extremely limited, with clear cross-contamination between meats, making it unsafe for anyone with allergies or dietary restrictions. The dining area was not clean , glasses and plates were visibly dirty. I also called reception four times from my room just to request water and ice, and no one answered or followed up. It was especially disappointing be
「Fabulous venue. Superb food. Pleasant staff」
+Food was excellent!! Absolutely en pointe. Service a little slow but super pleasant staff. Rooms were really pleasant ☺️- roomy, comfortable beds and plush. Attention to detail missing to some extent and in need of a little attention but if im honest its outweighed by the sheer fabulousness of the building ☺️
+Dinner was disappointing-jerk chicken with no jerk and cod loin swamped by curry sauce.
「Lovely place to stay」
+Amazing hotel, with very interesting grounds and lovely views. It was quiet when I was there which was perfect. Would be lovely for a wedding!