「Disappointed」
+We are local residents near the Bastide Saint-Antoine in Valbonne and have long been familiar with its reputation, especially with Chef Jacques Chibois at the helm. Eager to celebrate a special occasion, we booked a night at the Bastide for February 14th, making our reservation well in advance. Upon arrival, we were warmly welcomed by both the concierge and car valet, whose service was exemplary. Unfortunately, our experience at the restaurant did not meet expectations. Despite our early booking, we were seated in the breakfast room rather than the main restaurant, which was already full. The menu's originality and the combinations of flavors were underwhelming and did not reflect what one would expect from a Michelin-starred establishment. Additionally, the wine list was limited, offering only seven white wines, and when I ordered two glasses of champagne, we were served from an arbitrary bottle without any choice provided. As someone who has always trusted Relais & Châteaux to deliver refined experiences, I found this visit did not offer good value for money and, regrettably, I cannot recommend Bastide Saint-Antoine based on this experience.
「Fantastic stay and dinner!」
+My husband and I have stayed here many times. We have enjoyed both the modern suites and the provincial suites. We love the provincial. This Bastide lends itself to the provincial southern feel and the rooms are appointed as such.
「Wonderful stay in Grasse!」
+I had such a wonderful time with my husband here! The property is so beautiful. The room was very clean, cute, and peaceful. We had room service instead of going to the restaurant, and the meal was incredible. I highly recommend going to the breakfast buffet because that was amazing!
+Traumlage in den Alpes maritimes. Frühstück auf dem Balkon wie im Paradies
「Very disappointing.」
+What a huge disappointment, but then again perhaps we should have anticipated this given that they never replied to several emails we had sent a month before arrival. We had reserved a suite as on their website site it showed a beautiful contemporary one. Unfortunately ours was nothing like that at all. Ours was vintage Provencale style and with a very weird layout. The small bathroom was off the bedroom but the toilet and bidet were in another room accessed through a small closet-sized room that had the coffee machine, and off the living room. There was a balcony that had a small view of the valley, but almost all just roof tiles, plus the handle to open the door to it didn’t work properly. The lights in the living room flickered. One sink had a large crack in it. Another thing that I do not expect in a supposedly 5 star property is hangers that clip into the hooks. The WiFi was poor. The shower is small and the drain kept clogging plus it takes ages for hot water to come. The toilet seat was loose. They did however let us check in very early as the suite had not been occupied the night before. We stayed in another Relais & Chateaux property on this trip and it too had problems. I
+Greater variety (for English speaking channels) on TV, but everything else about the hotel by far out weighed such a miner irritation. The Staff are attentive and friendly, accommodation excellent, restaurant superb. We had a wonderful 4 days.
shonamD1979KU
家族旅行 · 2025年9月
「Tired, expensive, time for a renovation!」
+We booked a suite for 3 nights(£400 per night) to include breakfast (£40)pp each day. Room 11, tired, wicker balcony chairs falling apart. Cracked sink, cracked bathroom tiles,. Balcony overlooking large Air con unit. Breakfast sparse, cereals , fruits etc with pre cooked fried eggs. Reluctance to cook fresh fried eggs!! Dinner menu so limited.. set menu upwards 90 euros. one course from 3 set menus.. prices for each dish 45 - 55 euros! Dated food and poor quality. Head waiter extremely rude.. we don't drink, no alcohol free beers etc.. only given a mocktail.. prune juice with red fruit ..awful. Plastic flower display outside the breakfast room. Pool with broken sun umbrellas, tiles by pool chipped and dangerous. A terrible experience of Grasse and a Relais et Chateaux hotel....we expect much much better!! Needless to say the reception did not ask us if we had enjoyed our stay!
「Shocking neglect at 5-star Relais & Châteaux: broken beds, taps, lights, ruined sleep. Police intimidation on checkout over bill」
+Shocking Experience at a "5-Star" Hotel - Neglect, Intimidation, and Police Involvement I stayed here with my family (including two small children) from August 16-20, 2025, in Suite 18, booked via Booking.com. As a Relais & Châteaux property, I expected luxury and impeccable service for the high prepaid price. Instead, it was a nightmare of neglect and coercion. Upon arrival, the room was in disrepair: the extra bed for our child was broken (replaced after reporting), bathroom taps were clogged with limescale and sprayed water everywhere, several lights didn't work, curtains weren't hung properly, and a lamp was completely shattered (I hid it in a wardrobe for safety). We had awful sleep the first night but chalked it up to travel fatigue. The second night was worse - we discovered the main bed frame was broken in the middle, causing it to shift and making sleep impossible. Photos from August 18 show the damage. This ruined two full nights of our stay. Reported on August 18; a representative (for owners Monsieur and Madame Chibois) visited, promised escalation, and made partial fixes (new bed from another suite, removed lamp, fixed curtains), but taps stayed broken. No follow-up fr
Bertiebertram
カップル · 2025年7月
「Disappointing」
+Lovely boutique hotel but this place is really a destination restaurant with a few rooms. Very peaceful, spacious rooms, nice pool and fine dining restaurant which was disappointing. I ordered the chicken with lentils and veg and was served a dry old piece of chicken breast, with a few lentils and tiny wee carrot and asparagus pieces. Not what you expect from a Relais Chateaux Hotel. The breakfast however, was wonderful out on the roof top terrace. This hotel is not really walkable into Grasse, unless you're into hiking; it is quite remote and in my opinion, not very good value for money. Below standard compared to other Relais Chateaux hotels we've stayed in.
+Tout était très bien, très jolies chambres, très bon repas, très bon personnel, un relais & châteaux à recommander