tracy
イギリス · 友人グループ · 2026年10月
「In all, our stay was comfortable, room was large, staff were friendly. We'd stay again.」
+The size if the family room was excellent! There was ample room for the 4 adults to move around without tripping over each other. The room was lovely and warm, especially needed in October and when there is a storm! Breakfast was plentiful and had ample to choose from
−Because of the bad weather and storm Boelo, the window in our family room was leaking, and because a single bed was laid up against the window, it had leaked into the bed and sheets. Reception staff were informed, but no-one had come to rectify it, so two adults had to share a single bed! This was not something that should have had to happen, so very disappointed with that. Car park spaces- We had to pay for a 2 night car park space, but struggled to actually find a car park space on the Saturday night after moving car for dance comp. Having allocated car park spots for rooms would be handy so you know you actually have a spot to come back too when moving your car. Making the cost for parking cheaper than £14 per night would also be well recieved. Especially for dance competitors who have to travel in their car to the Winter Gardens with their costumes and such. Especially as they have to pay extortionate prices to park hourly their too!!
Polina
イギリス · ひとり旅 · 2026年10月
「Too small, too dirty」
+Friendly staff, beautiful building, great location
−The room was exceptionally dirty. Apart from the worn-out carpet, there were breadcrumbs, human nails, a battery and other bits of rubbish. But the most disturbing thing was something next to the bed that looked like either a piece of clothing or a black bin bag. I didn't dare check what it actually was. Hair in the bathroom, and the wardrobe door wouldn't close properly and was hanging off at an angle. The bathroom extractor fan was so ridiculously loud that I eventually did everything by the light of my phone's flashlight because I genuinely felt it could be heard two floors up. After 10 pm, there were children constantly running around the floor. The bathroom was too small, and i couldn't even sit on the toilet properly. Everything in the room seemed to have been put there just for the sake of having it, with absolutely no consideration for whether it was actually practical or comfortable to use.
susan
イギリス · カップル · 2026年10月
「Will be returning next year as we have done for the past 4 years.」
+Friendliness of staff, clean and comfortable . Good value for money.
−For the price I can’t fault it.
Wanda
スイス · 家族旅行 · 2026年10月
+Authentisch, netter Empfang, tolle Lage und lustige Leute
−Toiletten beim Empfang sehr dreckig. Keine Klobürsten im Zimmer
Vicki
イギリス · 家族旅行 · 2026年10月
+Location was ok.
−Tired place, build ran down, rooms too hot. Long queues to check in and for breakfasts
Katrina
イギリス · カップル · 2026年10月
「will go again.」
+The bed was very comfy . room was tidy and the breakfast was lovey.
−The drinks voucher you could not upgrade it to the beer that we wanted it had to be what was on the papers, you couldnt order another beer and pay the extra money that was needed.
Terry - Leicester
イギリス · カップル · 2026年10月
「A large Fawlty Towers.」
+Claire the receptionist was lovely on our initial arrival.
−When we arrived and had checked in we went to get the lift to our room to be greeted with a staff member telling us that the lift didn't stink like that on her way up. We stayed in a double room with sea view and it was terrible( no sea view as the windows were filthy), the entire room was dirty with someone else's jumper left behind a chair to emphasise on just how little the place was cleaned properly. The windows were stuffed with toilet paper and taped up with black tape. The taps in the toilet didn't work properly and the sink had a large crack in it. We went down to complain the next morning but were greeted by a long line of people already complaining about their issues, so we left instead.
Ryan Ingham
アイルランド · 家族旅行 · 2026年10月
「Not great」
+The location was good
−No staff came to clean the rooms we had and ended up with bags of rubbish, we had to constantly ask for fresh towels daily as no one came to our room. Our toilet was wedged against the wall and you had to sit it sideways to use it. The sink was on backwards so when u used the water is sprayed everywhere
carol
イギリス · カップル · 2026年10月
+Breakfast was good, staff was very help full, in walking distance to centre also tram stop at hotel which was good
−Last visited 10yrs ago the hotel still in need of refurbishment, lovely hotel with Victorian features needs a bit of facelift, bedrooms tired furniture old, and in need of a very good clean, expected better facility for the price paid Expensive to park at hotel £42 for 3 nights
Adam
イギリス · 家族旅行 · 2026年10月
+Staff were fantastic
−Rooms were cold our first room the toilet was hanging off and had broken tiles with sharp edges.