「air conditioning」
+The air conditioning does not work at all
+It had no air conditioning. The pool was dirty. Ants everywhere in the room. It was awful
「Nice hotel」
+Nice staff, very good breakfast.
+Worst Hotel ever. Hours of delayed check in. No cleanliness. Staff that completely ignore you. No towels provided and had to ask every single day at least 6 times to get a towel. Would normally arrive at least a few hours after request but would disappear again the next day. It is a very outdated and horrible hotel. Dirty swimming pool. Lack of deck chairs. Awful breakfast with hardly any selection or choice.
Ahmedsherif
家族旅行 · 2019年6月
+The only good thing over there the pool , beside that it’s terrible in terms of the cleanliness and service. The ac was making noise I couldn’t sleep not working efficiently. The mattress box was broken , pillows uncomfortable. Breakfast has only one kind of cheese and beef salami and even not enough , fruit& vegetables wasn’t fresh. Service in general was so bad . I don’t recommend this place to anybody.
「Excellent value for money」
+The rooms need a little TLC and some redecoration but overall I was very happy with my stay at this hotel. All the staff from cleaners to front of house were very friendly and welcoming and there is a typically Moroccan feel to the decor. The rooms are spacious and the bed was comfortable. The wifi worked well this time and there was always plenty of hot water. Overall great value for money.
Verified traveler
友人グループ · 2019年6月
+The hotel was clearly a very traditional beautiful Moroccan hotel with authentic interior and exterior in public spaces... once upon a time. Check in was a slow process although the hotel was not fully booked. This is strange as we arrived in the evening (approx 6pm) so would have thought they’d have plenty of time to prep the room. The whole check in process was stalled for over an hour and a half before we were taken to a room a long way from everyone else. Issues with the room were plenty: Extremely lumpy pillows that could not be slept on No balcony furniture (an office chair had been put there) Lamps not working Rail in wardrobe not attached so nothing could be hung up Telephone not working Tv not working Fridge not working Safe not working Toilet water ran for 2 days straight without being fixed No WiFi in room although this was stated when booked Towels for the pool are extremely poor, looks like large towels torn into two or three Sun beds falling apart and plenty of holes Nothing at breakfast worked - you were lucky if you got the coffee you ordered from the machine Staff were rude and slow service - only one or two members of staff were lovely and remembered to do things
+Considerate and helpful staff , no vegetarian food option for evening meal or change when paying
Verified traveler
友人グループ · 2019年5月
+This is a very straightforward hotel that gets the job done. The room was clean and the staff friendly and helpful (not all of them were fluent in English and it wasn't a huge barrier). The location is also fairly lucrative since it's only ~45m walk from the Medina but far enough away that close-by restaurants will have local prices (and not the 3x bloated Medina prices). You're also only ~15m walk from Gueliz and it's shopping center. Everything's even closer if you decide to take a cab. The hotel, however, is quite old and in need of renovation. The carpet is quite worn and stained from use (but not dirty), the AC units vibrate and generate additional noise and the doors to the balcony don't close tightly anymore. Nothing that's a deal breaker (unless you're looking for a resort) but definitely noticeable. I recommend staying here if you don't need anything fancy and want to save some cash.
Verified traveler
家族旅行 · 2019年5月
+There was nothing to like about. I paid a decent amount for my stay but not worth a single penny. They scam you and mislead customers when advertising. More then half of their services don’t even exist or are in no use. Carpets are filthy and old, stains on walls, no kettle in the rooms, hardly any lights work or exist so be prepared to walk in the dark and breakfast is below standard.