「Mold fest.」
+Run away! Mold fest. Grimey surfaces. Black streaks coming from air conditioning vent. Eight inches in mold on wall from floor in back of and next to bed. Bathroom mold thich and growing. General neglect of overall maintenance. Many other great hotels in merida at similar pricing. Run away from this one. I did.
R2537GIjorgeg
家族旅行 · 2025年11月
2.0「Not a good property」
+The room had a foul smell, half a rolll of toilet paper, empty tissue container, 1 hanger, tv with garbled sound and intermittent to no digital images. I canceled my 12 day stay after the 1st day and was denied even a partial refund . Would not recommend
Ana_Goinhas
家族旅行 · 2025年10月
2.0「Never again! And do not recommend.」
+Going to Merida for a wedding ceremony was the long waited vacation I was looking for, and unfurtunatly started like a disaster. Arrived in Merida by bus around 20h00 and went straight to the hotel. Check-in process was smooth, staff was ok, not rude but not super friendly, and the receptionist did not speak English at all, but I could manage with my little Spanish. As soon as we get to the room, immediatly I wanted to leave. Pictures in the website very nice, but the room and the building where this room was located was in very poor condition. No hairdryed (picure of the website showing a hairdryer was removed after I complained), dirty blankets, broken bin, furniture damaged, no terrace, humidity, lock on the window broken. I went right away to the reception and complaint. The face of the receptionist said everything, she didn't even apologize, no explanation she just asked to the colleague to show me another room. They showed me another room with the balcony, I asked the gentleman where are the outdoor chairs that appears in the pictures? He mentions they are all at the pool. They showed me another room, broken tub, among others. One worse than the other. After I inform the rece
Izayda Leonor Viera
家族旅行 · 2025年8月
10.0+Great hotel. Muy buen hotel
+Floor not clean, bathrooms doesn't work, showers terrible, jacuzzi doesn't work and dirty. Administration didn't resolve for a better room. They gave me similar. Service in the restaurant Excellent. Excellent actitud . The Hotel its actually Diferent.
+Lost they Quality
+This hotel was clean. Quiet and very friendly
+was clean
+One of the worst hotels in Merida, building with no maintenance, no hot water. I need to ask for some basics like soap & toilet paper! The only good thing about the hotel is the swimming pool and its location. It used to be one of the best hotels in Merida 18 years ago but not anymore.
+Habitacion vieja, por el precio y ubicación, esperaba otra cosa