+Bien
+We arrived at the hotel at 10 PM and immediately began the check-in process. After 10 minutes, the staff member assisting us didn’t say anything and kept staring at his computer. When I asked if there was a problem, he nervously smiled and said yes without explanation. I asked for clarification, and he told me my reservation showed the 27th-28th, even though I had already paid around €80 to change it to the 25th-26th. I showed him the invoice from the Expedia app, which he photographed. After about 20 minutes, I mentioned I needed to retrieve my luggage from a nearby storage while he resolved it, but upon returning, he told me it was better to come back the next day, as the date change didn’t appear in his system. I had already explained that my return flight was the next day, so that wasn’t an option. I requested a refund, which he denied. I stressed that this needed to be resolved, as I had paid and spent over two months trying to contact them, and even Expedia received no response. Finally, around 11 PM, we were given a double room with broken curtains, a damaged toilet lid, and a bathtub in terrible condition. The service was extremely unprofessional. They only gave us the room
「Excelente localização」
+Hotel maravilhoso pra quem não precisa de muito luxo, mas quer ter conforto. Staff gentil e prestativos. Excelente localizaça.
+Todo bien excepto la regadera, está algo descuidada y no cabes en la bañera, es un relajo bañarse.
Verified traveler
家族旅行 · 2025年8月
+Tuvimos un poco de pérdida porque la entrada al hotel es compartida, hay como cuatro hoteles en el mismo edificio, sin embargo, al ingresar nos pidieron nuestros documentos, pagamos el impuesto, y nos asignaron la habitación. Un poco pequeña para tres personas, pero fue acogedora, silenciosa, ordenada y limpia.
「Muy buena experiencia」
+El recibimiento y atencion del personal de la entrada excelente. Nos dejaron que las maletas queden alli unas horas el dia que dejamos el hotel para seguir recorriendo hasta la hora del tren. Excelente ubicación y seguridad a pesar de estar cerca de la terminal. Solo el personal de limpieza el domingo a las 8am en el pasillo se ponian a hablar en tono elevado y tuvimos varias veces que pedir que hagan silencio.
+Hotel Giada was very close to the train station. Good walkability. I had to ask for more towels and toilet paper. I didn't feel there was enough provided for the size of our group. Everything else was great. Comfortable
「Ok」
+Es como un apartamento, pero estaba en buen estado.
+Staff was friendly but we had to ask for towels multiple times
+THIS PLACE IS A DUMP! The worst place that I’ve stayed. The property was not as advertised. no air conditioning or fan was provided and when asked I was told by the front desk to open the windows. The room has a foul unpleasant smell with water constantly running in the toilet making it difficult to sleep. It was a challenge to take a shower- the. Entire room is under water. After all these complaints no compensation was provided. I am also very disappointed in the lack of support from Expedia team in the matter. Good bye Expedia!