ABDULLAH
サウジアラビア · ひとり旅 · 2026年10月
「Unique stay in this hotel」
+I would like to express my sincere appreciation to the wonderful reception team and all the hotel staff for their exceptional hospitality, kindness, and professionalism. Everyone was incredibly friendly, helpful, and welcoming, always greeting guests with warm smiles and genuine care. A special thanks to Jieni, Andy, and Rubby for their outstanding assistance and kindness throughout our stay. I would especially like to recognize Jieni, who went above and beyond to make our stay comfortable, smooth, and truly enjoyable. She also arranged our trip to Sapa with remarkable efficiency, attention to detail, and professionalism, making the entire process effortless and stress-free. Jieni is a shining example of exceptional hospitality and outstanding customer service. We sincerely wish we could find someone like Jieni in every hotel we visit!
−I liked everything around
Mia
フランス · 家族旅行 · 2026年10月
「The friendliest staff」
+The staff were so friendly and couldn't do enough for you. They went out of their way in every way possible and were so happy that we were staying with them longer than most guests. Without a doubt, they were the highlight of the stay. The restaurant was very good when we mentioned that we had an allergy and ensured that we were safe. They even have a separate menu to order from at breakfast. The toilet had a bidet attachment which we hadn't experienced before but was a nice addition.
−A few nights, we had some noisy neighbours who slammed their doors. Recommend that the hotel invests in some soft close doors and reminds guests to close doors quietly. However, rude guests appear to be a fixture at most hotels.
chew buay
シンガポール · 友人グループ · 2026年10月
「I was disappointed that there is a 5% charge using credit card to pay for the hotel as this was not mentioned when I res」
Meital
イスラエル · 家族旅行 · 2026年10月
+הצוות מדהים! כל כך נחמדים ונכונים לעזור ולייעץ. רק בגללם שווה להגיע. שהגיע רכב לאסוף אותנו בזמן הצ'ק אאוט הם כולם ליוו אותנו החוצה.. המלון נקי,ומסודר, במיקום מעולה, כמה דקות הליכה מהאגם, באיזור הומה אבל לא שומעים כלום מהחדרים, נקי ומסודר. יש מקום לעשות כביסה צמוד למלון ו7eleven. היינו זוג ו2 מתבגרים ולקחנו חדש משפחה גדול, היה מאוד נוח ומרווח.
−לטעמי האישי, יש מקום מעט לשיפור בא.בוקר שפחות מותאמת לחיך הישראלי. אבל מצאנו מה לאכול והיה טעים.
Thomas Simoneit
ドイツ · 家族旅行 · 2026年10月
+Abwechslungsreiches Frühstück das auch von Tag zu Tag leicht wechselte.
YIHSIEN
台湾 · 友人グループ · 2026年10月
+房間舒適且乾淨
−電梯有點小，旅客多的話要等一下電梯
YIHSIEN
台湾 · 友人グループ · 2026年10月
「整體住宿感覺不錯 尤其飯店經理會先加你的聯絡方式，事先跟旅客聯繫以方便安排後續住宿的服務滿貼心的」
+照片跟實際一樣 沒有太大落差 房間乾淨
−電梯偏小 旅客多時可能會需要等電梯
Chaz
オーストラリア · カップル · 2026年10月
+I had a fantastic stay at Hanoi Emerald Waters Classy and couldn’t speak more highly of the staff. They genuinely went above and beyond to make my trip as enjoyable and stress-free as possible. I had accidentally booked the wrong check-in dates, and the staff were incredibly understanding and helpful, even assisting me in finding a room at one of their sister hotels for the night. Their kindness, professionalism and willingness to help really made a difference. The hotel was lovely, and the service throughout my stay was excellent. It’s clear that the team genuinely cares about their guests and goes out of their way to make sure everyone is looked after. I’m extremely grateful for all their help and would absolutely recommend Hanoi Emerald Waters Classy to anyone visiting Hanoi. If I return to Hanoi in the future, I would happily stay here again!
Betty
オーストラリア · カップル · 2026年10月
「Good location, very clean, rooms facing street can be noisy, bed was very hard.」
+Very clean, and hotel staff were very helpful and accommodating. Location was good.
−Noisy early morning as our balcony overlooked busy street. Rooms not facing street appeared to be quieter. The bed was very hard and uncomfortable. Breakfast and staff service at breakfast was very average.
Alexandra
イギリス · カップル · 2026年10月
「Perfect hotel with perfect staff - 5 star service!」
+Perfect location in the Old Quarter of Hanoi. The staff are friendly, attentive and incredibly helpful to make sure you have the best stay possible. Definitely recommend!