Senuka
スリランカ · 家族旅行 · 2026年5月
「Horrible」
−I recently stayed at Chenara Hotel in Kataragama, and unfortunately, my experience was very disappointing. The rooms did not match the photos shown online at all,they seem misleading and do not reflect the actual condition. The bathrooms were in very poor condition and not properly maintained. The outdoor area was also not pleasant and looked neglected. On top of that, when we checked out, the payment process was unprofessional and unclear, which made things even more frustrating. Overall, the stay did not meet expectations, and I would not recommend this place based on my experience.
Suranga
オーストラリア · 友人グループ · 2026年2月
「Extremely Disappointing stay. Don’t go there」
+Nothing. Extremely disappointing stay
−Extremely Disappointing Stay I’m very unhappy with my experience at this hotel. The room was dirty and dusty, with visible dust on furniture and floors that clearly hadn’t been cleaned properly. The bedsheets didn’t feel fresh, and there was an unpleasant smell in the room. Rooms not cleaned and no one there to clean, ( Pls refer the pictures attached to see the status of rooms when we are arriving, beers bottles everywhere and dust , it is like a garbage store, even it’s not suit for animal to stay there) What shocked me the most was the swimming pool , it was filled with fungus/mold along the edges and tiles, making it look unhygienic and unsafe to use. This is completely unacceptable for any hotel, especially one that claims to offer quality accommodation. Overall cleanliness standards were very poor, and staff didn’t seem concerned when we raised these issues. Definitely not worth the money. I would not recommend this hotel and won’t be returning.