「BIG SCAM!」
+AVOID THIS SCAM! I had to cancel my booking and they never refunded my money. They stopped answering my messeges. Choose another place.
Flyer49559217680
カップル · 2025年11月
2.0「Don’t go」
+Awful. Bad location. Bad hotel. Rude staff. Mold on walls, Exposed wires, cracked flooring. Avoid at all costs and don’t waste your money.
「Great hotel」
+This was the nicest hotel I have ever stayed at. Clean, perfect location and the staff were wonderful. I will go back as soon as I can!!!!!!!!
thitapas2025
カップル · 2025年10月
2.0「Very disappointing experience and rude reception staff」
+The man at the reception wearing glasses was very rude and unhelpful. Instead of apologizing for the mistake, he spoke to me in a disrespectful way and tried to make it sound like it was my fault. That kind of attitude is unacceptable for anyone working in hospitality.
849alisons
友人グループ · 2025年10月
8.0「Ideal for short stay !」
+Location excellent near train and bus station ( not far to drag luggage). Hotel Canal is split with Hotel Walter next door. We stayed in rooms 207 & 209 and ate continental breakfast in Walter. This is basic accommodation no frills. The room with ensuite was clean. Dated decor. Only one plug socket so used an extension lead from home. No kettle in room but a fridge. View over the canal. Great choice for breakfast. Safe in room key available from reception 10 Euro returnable deposit. No lift. Luggage store available in Canal reception area. Staff attentive and polite. Was dubious after reading other reviews but would recommend for a short stay in Venice. Ideal for Vaporetto water bus stations. Co op supermarket nearby. Venice has 400 bridges be prepared for lots of steps. Get a gondola nearby much better experience than near St Marks square.
「BEWARE - Will not refund your money despite offering free cancellation period」
+Booked via booking.com cancelled after reading terrible reviews (well within free cancellation period) They ignored my emails and messages. After a month the hotel finally contacted me via WhatsApp and are claiming they can’t process my refund to my credit card and need my pay pal. Now radio silence again. DO NOT BOOK WITH THEM.
+I want stay next time Thanks
+View was wonderful
+Very good breakfast for italian standards, not only sweets, but also ham, cheese, fruits, vegatabeles
+Good customer service, delicious breakfast. Excellent view!