Travel_moore4
カップル · 2026年5月
「Great Budget hotel in Venice」
+Was a little scared to stay here based on the past reviews but we were pleasantly surprised. Staff were very helpful. Room was comfortable and breakfast was great. It’s not luxury but good value for the price. And you can’t beat the view of the canal from the room we had.
「SCAM don’t book」
+DO NOT BOOK. SCAM. They will take a prepayment and you won’t get a refund, even if you cancel within the free cancellation period. I wish I had read the reviews before I booked because I have spent months trying to get a refund from booking. com and it’s looking very unlikely now.
+beware scam , booking made in january for september, fully paid , the hotel cancelled my booking in may and still hasn't refunded me
svetlana1718
友人グループ · 2025年6月
「SM」
+The worst experience I’ve ever had while traveling. Hotel Airone unilaterally cancelled my reservation on May 1st, and more than a month later I still haven’t received my refund. I contacted the hotel directly multiple times , no reply whatsoever. No explanation, no apology, no action. Just total silence. This kind of behavior is absolutely unacceptable , zero professionalism and zero responsibility. If you value your time, money, and peace of mind , stay far away from this place. There’s a complete lack of basic decency and customer care.
「FRAUD! Nightmare!」
+FRAUD! FRAUD!FRAUD!Hotel was cancelled three days before arrival due to maintenance and refund haven’t paid even after more than two months now! Booked through Booking.com and they as well not helpful at all for getting the money back! AVOID!
「Scam」
+Booked with booking.com. read reviews and emailed hotel to confirm booking. No responce. recieved an email 3 days before due to arrive from booking.com, saying the hotel had cancelled the room. So we booked another the hotel. I recieved an emailed the day before we were due to say room was confirmed, I reasons to my original email sent a week earlier. We had paid our second hotel upfront as it was so close to the date of leaving. When in venice, we visited the hotel to see if they had our room, and they said they did. They said they never cancelled it, and so we would not get a refund. The took the money at time of booking. Such a bad experience. Booking. Com only got back to say the hotel is not responding to them and to contact the hotel. No help. We will keep trying with booking.com.
「Do not book. They are scammers」
+Do not book this hotel. It is a scam. Read all the other reviews. They cancelled the booking just a few days before the booking and then struggled to get the money back through booking.com Thankfully paid with credit card but the stress and inconvenience was a nightmare.
C4033PGroyw
家族旅行 · 2025年5月
「KEEP AWAY FROM THIS HOTEL!」
+The hotel cancelled our booking a couple of days before our arrival. We received a message trough Booking.com that the hotel cancelled our reservation without any reason given. After long phone calls with booking.com we finally spoke to someone and they could offer use two alternative accommodations which we rejected. Although we booked this hotel with free cancelation Booking.com didn't give us our refund back and the customer service keep ignoring use and say that the hotel is responsebly for the refund. Very poor customer service from Booking.com. The free refund booking option means nothing. The hotel self is scam!
ailimycamejo
カップル · 2025年5月
「terrible, they are not to be trusted」
+We booked the hotel through booking.com and the hotel canceled the day before citing construction problems. It's been a month and they haven't returned the money they charged us. They've also been dodging us every time booking contacts them, giving different excuses.
「Hotel cancelled reservation 4 days before trip!」
+The hotel cancelled our booking 4 days before our trip was due to commence and have still not refunded the amount despite them cancelling it! The booking was made through Booking.com and I received a generic message through the platform to tell me the booking was cancelled for renovation works, but surely this would have been known in advance. They’ve ignored my messages through Booking.com and I’m still waiting on a refund over a month later. The charge was made directly by the hotel. I would avoid staying here to avoid the same misfortune - it feels like a scam.