susan
オーストラリア · 友人グループ · 2026年2月
「We had a great time on the island but I would not stay there again」
+close to town. Lovely leafy garden
−we booked a two bedroom apartment but they had reserved a one bedroom. This room was very musty. They did swap it for a two bedroom after suggesting to us that we ask another client to swap! The other apartment needed to be cleaned. It was still very dirty behind furniture. The host was not contactable on several occasions.
Susan
オーストラリア · カップル · 2025年11月
「No record of booking, room we booked not available & most inclusions listed out of order」
+In quiet location
−No access to internet, pool or tennis courts
+The place is a building site. There was no hot water the first night. The water out of the taps had sediment in it. I had to buy drinking water. Builders started power tools at 7.15am on two mornings. Tour buses did not pick up from this place.
+Hideaway is quiet, except for the rooster, clean and comfortable. The pool looks bigger in the photos, but is only a plunge pool. Stove and microwave dated, but owners in process of updating. Driveway was narrow and needed a lot of attention. Definitely need own car to get there and around and only self catering on the property. Owners approachable and helpful, a
+Absolutely a hideaway as the name of these apartments indicate. Friendly hosts and only too happy to accommodate. Property is aged but in the process of rejuvenation. Lovely place to stay. Thank you Ruth & Beresford.👍
+It was a nice quiet area but quite run down & mouldy. New owners learning the ropes & had a lot on their plate. We were greeted wonderfully at the airport & escorted to our stay. No input during the week personally. We went to were there house was being renovated to ask questions. Very friendly & nice when approached. Lots to learn …
+The fact that your mesage i got from hideaway through you after booking could not be replied to without going to the hideaway website resulted in a last minute panic to hire a car.Please make it clear.All praise for Karen for a nice stay.
+Location
+Our second stay here in 8 months. On this occasion we booked the chalet which is completely separate to the other guest accommodation. Is is one bedroom with a king size bed that converts to twin beds if required. The Retreat is quiet and peaceful, even with a full compliment of guests staying. Karen is a superb host and is a great credit to the property. We thought this might be our last visit to Norfolk Island given the world has re-opened but it is just such a relaxing place, so beautiful and the history is extraordinary. We’ll be back and I don’t think we would consider staying anywhere else.
+We really enjoyed our time here. The apartments are clean, comfortable and have mesmerising views of the hillside. There are some basics - tea/coffee etc - to get you started but as we don’t often stay in self contained apartments, remember to bring your own shampoo. We loved the location, far enough away from the town centre but close enough to walk to although we were dreadfully lazy in that regard. We were met at the airport by the lovely Wendy and followed her back to the retreat in our hire car. The manager, Karen, was in constant contact with us prior to arrival due to the lockdown restrictions but we were fortunate not to have our travel plans disrupted. Many reviews mention Karen’s hospitality and she is certainly a great asset to the retreat. As for the island itself, it is truly magical and had it not been for COVID we probably would have never travelled here. We are already planning to return.