RYUJI
日本 · カップル · 2026年10月
「自然に向き合うとはこういうことがと、感じさせられました。」
+とても良かったですよ！ 快適でしたし、レストランのウェイトレスの子に、 私がチューミーと名付けるくらい可愛い子で、 とても満足してます。
−うん、そうだねー、 あえて、あえていうと、大変とは思いますが、 ガラスが汚れているところです。 それは努力してもらいたいですね。 でもチャーミーのお陰で、、 あ、それと、マッサージが最高でした！ 今までの人生で一番良かったんです。 名前は分からなああですが、 かなりの腕前、、日本には居ません。 私の担当の方はわかると思うので、しっかりと評価してあげて下さい。 チャーミーは、次行くときにはポケッに入れて持って帰ります。 ^_^
Fumiya
日本 · カップル · 2026年9月
+景色、静けさ、食事
−老朽化した施設
「死ぬまでに一度は行くべきホテル」
+バワさんのコンセプトが素敵。こんなに自然にお邪魔させていただいている感じのホテルは初めて！また必ずいきたい
−とくにない
Thomas
オーストラリア · カップル · 2026年10月
「Great views」
+Stunning hotel in a serine setting, the views are to die for. We saw elephants by the lake.
Aimee
ニュージーランド · ひとり旅 · 2026年10月
+This place is magical! One of the best hotels we have stayed in. The views and the jungle are just beautiful. The monkeys on the terrace in the morning, the friendly staff. I would happily come back to stay.
「不虚此行！」
+酒店在湖山之间，客房可以远望狮子岩，餐食也不错，烤羊肉很好吃。五楼酒吧晚上有乐队表演！也可以坐在大堂吧看夕阳。
+酒店在湖山之间，可以远眺狮子岩！也有其他的娱乐活动！
Bingyan
中国 · 家族旅行 · 2026年10月
+This is a luxurious hotel set by a beautiful lake, with stunning scenery and an excellent design that blends seamlessly into the surrounding nature. The hotel itself feels like an attraction, so I would recommend setting aside some extra time to simply enjoy the property and its surroundings. One of the most memorable experiences was having wild monkeys visit our balcony, which was both unexpected and fascinating. The breakfast and dinner buffets were generous and offered a wide variety of choices. The room was comfortable enough, and the hotel had a good range of facilities. Overall, it was a wonderful place to stay.
−The only downside was that the check-in process was slow.
Pradeepan
オーストラリア · カップル · 2026年10月
+⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. Booking.com payment issue: I made my reservation through Booking.com, and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the Booking.com payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/Booking.com payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very reve
−⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. Booking.com payment issue: I made my reservation through Booking.com, and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the Booking.com payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/Booking.com payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very reve
Sokratis
オーストラリア · ひとり旅 · 2026年9月
+Wonderfully designed hotel amongst the jungle where you can see elephants 🐘 monkeys and other wildlife whilst you relax in the pool or your room.
−Staff were quite slow, asked multiple times for coffee at breakfast