「Took money despite cancellation within T&Cs」
+Booked directly with hotel, then coronavirus came along, cancelled within the terms and conditions so nothing owed, received confirmation of cancellation saying nothing owed - and they still took the money out of my account. Beware!
「Weekend trip」
+Did not stay long to enjoy all the amenities, but I think it was a good value for the price. Though I would not qualify this hotel as 5 stars as it lacks certain details to attentions of 5 star hotels.
C6774KRleew
オーストラリア · 2019年12月
「Great location, good food, good extras」
+Rooms fine, large foyer with bar with a lovely attendant who happily dispenses snacks, coffee, tea and alcohol. Dining room crowded and completely inadequate for the number of guests at breakfast. The dining and seating areas have large couches, benches, chairs and tables BUT they are too low and incredibly uncomfortable. What we would call 10 minute chairs. But the breakfast itself is lovely. Went into the dining room for lunch where I has an amazing salmon and avocado salad with the room almost to myself. Fine damask table cloths with gleaming silver and flatware. Back to the dining room for dinner where I had a lovely stroganoff, Rob roast duck leg with vegetables and Geraldine grilled chops. When they turned up they looked brilliant there were 6 chops on a platter with roast vegetables. The chops looked really nice and she said they tasted great. We had a glass of wine each while Geraldine had water. We finished with ice cream. Fabulous meal also in a semi deserted dining room so it is only breakfast that the room is inadequate for. They have luggage storage and plenty of comfortable seating in the foyer for waiting.
Verified traveler
家族旅行 · 2019年12月
+Very close to underground station and to the city centre. Very taste menu in hotel restaurant, good SPA.
991vladimirr
セルビア · 2019年11月
「Everything is perfect」
+The hotel is well located, between two metro stations (5-10 minutes walk), while in front of the hotel there is a bus stop. A five-minute walk is the square with a mall, fast food restaurants and a 24/7 market. Very nicely designed interior that gives a warm and welcoming atmosphere. The staff fit into such an atmosphere. The rooms are spacious, clean, tastefully decorated. The beds are comfortable and big (wife, 9 year old daughter and I slept comfortably on one double bed). Choice of tv channels solid (mostly russian), wifi excellent, heating more than enough. The spa is the most beautiful gem of this great hotel. The pool is large enough and the herbal sauna is our favorite. Breakfast is a great, wide selection of delicious food. The only complaint is the small number of places in the restaurant which creates occasional crowds and little waiting time. A wonderful experience, we can't wait for next November.
Verified traveler
2019年11月
+Third stay here. Staff knows me and are always attentive to my needs
「Excellent location」
+The hotel is best located to travel in and around Moscow - in as it takes about 30 minutes walking to reach the Red Square - out as there are metro station 5 minutes walk away - very quiet - good bath haman bath and pool - Snack are available at the bar around the clock - Breakfast is well set and varied - great sitting set up giving a good feeling
+The desk staff were very helpfull .Breakfast was very satisfying.I did not like the dining room furnitures,was unconfortuble to sit.In the room we had MOSQUITUS! The room is small.The location is a bit far from city center.
Charlie123321
出張 · 2019年10月
「A gem」
+Nice, clean, great service, great sauna, great food, moderate price, great location. No hitch or difficulty of any kind. My special thanks to the waiter Nikolay who made my lunches and dinners at the hotel very enjoyable. A real professional and a very nice guy.
「Good location」
+Our travel company had booked this hotel for us as part of our package. Our taxi driver struggled to find it as it is nicely tucked away down a side street. The foyer is very traditional - check-in staff were friendly. Rooms are a nice size and were comfortable. It was my birthday while I was there and staff kindly left us a platter of cakes. My only complaint would be the breakfast. Very poor choice of food. Also, because it is served in the small hotel restaurant there isn't much room, even if you shared with strangers. Some people were taking their food out to the foyer area to eat which didn't look good for new customers coming in the hotel.