+I asked for a refund 20 minutes after the deadline because my aunt had passed away. The hotel denied my refund despite me having a full refund policy. These are BAD people!!
+Hotel in need of serious upgrades
+These guests contacted me to make a late reservation. Despite the platform allowing us to book later in the evening, when the guests got there they were unable to check in. This was due to the office being 'closed'. Guests did not stay at the hotel
「Fawlty Towers」
+This hoyel shpuld be called Fawlty Towers. 100 cockroaches on bathroom so you have to leave light on. The pool was not working. Food was expensive and disgusting. Never had change in till when paying. Dont book here even for one night. I stayed here on 3 different visits and its getting worse every time. The only good thing was the staff very helpful and kind. Otherwise avoid avoid avoid. I will never stay there again.
+Stayed at this property 10 years ago was hoping to have the same probably better experience! It was horrible! No phones in the room, AC barely worked, mosquitoes the size of bats , 1 staff member was the house keeper maintenance person everything in one! We booked it for three days and ended up leaving after night one. The place was moldy and cats EVERYWHERE ! They need to revamp this place because this is not even a 1 star at this point.
deenada2016
カナダ · カップル · 2025年5月
「Buyer beware.」
+We were told directly that the hotel is wheelchair accessible. I cannot say this loudly enough: It IS NOT and they cold lied straight to my face. We were forced to change rooms to a one bed room when we didn't want to share a room but it was the only one with a "ramp". Ramp for one set of stairs but there's a second and no ramp for that. Ramp was so steep my chair slid down it and because it's an electric travel chair, 50lbs of steel folded in around me. I'm still in pain days later. It took them FOUR days to move on fixing up any kind of ramp at all. The "buffet" consists of 5 or 6 unseasoned items and a lot of cabbage. The swim up bar was not stocked or staffed. The pool is dirty. The general attitude of staff is "that's a you problem" They ran out of ice for drinks, ran out of mix for drinks, ran out of propane to cook food. Every single meal was served at least an hour late. There was zero entertainment that we saw, That's a long time when you're hungry. My husband went to get a drink and was told to wait. He stood there for 15 mins while staff chatted and then finally with a very begrudging attitude someone finally gave my husband a drink. We were supposed to stay 13 days but
+It was ok
+Loved being right on the beach, with shaded lounge chairs to relax on. The staff was so friendly and helpful.
+It is barely an all-inclusive. Breakfast and dinner time were too late. The reception desk especially in the morning is unattended. I left my wallet for a second there and was stolen. The cameras did not work. We lost the money and credit cards we had for the rest of my holidays. I returned with a sad memory.
「Good for stop overs」
+We booked the hotel because it was cheap and on the seven miles beach. Our purpose for being in Jamaica was for business so we were out during the days and back late at night. However if we had booked the hotel as a holiday accommodation we would have been very disappointed. The rooms require upgrading as the furniture was old and had missing draws pictures old fashioned. There was not a fridge or kettle in the room. After asking they found a kettle for us with no cups no tea bags. We were told they do not provide fridges in rooms, we would have to rent one if we need one. We had no choice by to rent a fridge due to the hot climate we were in. They provide hand soap, but did not provide a soap dish to put the soap so it melted all over the top of the sink. I asked for a soap dish, I am yet to receive it. Soap was the only thing give i.e. no glasses, places to put tooth brush etc The shower was leaking and the bathroom floor was mainly wet all the time. Most of the towels we received were old. They are not generous with their towels. Overall our stay at the hotel was OK as we were out most of the time and tolerated our discomforts at the hotel. It is a good hotel for a stop over, bu