Abby
アメリカ合衆国 · ひとり旅 · 2026年10月
「Great value for your money and an easy walk to Plaza de España and the city center.」
+The Exe is not right in the city center, but for me it was a perfect location as I was arriving/departing by bus from Moncloa station. The roof top bar is wonderful. Rooms were clean and comfortable. I thought the hotel was a great value for the money.
−I can't think of anything!
rosa maria
スペイン · 家族旅行 · 2026年10月
+Limpieza y ubicacio
−Todo bien
Elizabeth
コロンビア · カップル · 2026年10月
「Buena ubicación pero hotel con alfombras viejas」
+Ubicación
−La iluminación de pasillos. Las alfombras viejas , las fotos que muestran del hotel no se parecen a la realidad
Hartmann
ブラジル · 家族旅行 · 2026年10月
「Excelente, recomendo!」
+Localização excelente, em frente à estação de metrô Moncloa e parada de ônibus onde passa a linha 001 (gratuita). Quarto muito confortável e café da manhã excelente. Funcionários muito solícitos. Nos hospedamos pela segunda vez.
−Sauna úmida fora de serviço e o terraço só abre durante a temporada de verão.
Wasim
イスラエル · カップル · 2026年10月
「Extremely disappointing stay - terrible customer service, complete disregard for complaints, and no」
+Location
−**Extremely Disappointing Experience - Terrible Customer Service and Complete Disregard for Guests** I am extremely disappointed with my experience at EXE Moncloa. The level of customer service, professionalism, and respect for guests was absolutely unacceptable. I booked and paid for a Deluxe Room, but upon arrival, I was given a Standard Room instead. Had I not repeatedly insisted on receiving the room I actually booked and paid for, I would have spent my entire stay in the wrong room. What makes this experience even worse is the hotel's complete disregard for my complaints. I requested a refund for the first night, during which I did not receive the room I had booked. To this day, the hotel has not responded to my requests or provided any resolution. Even Booking.com has contacted the hotel multiple times regarding my complaint, yet the hotel has completely ignored their inquiries as well. It is shocking that a hotel would not only ignore its own guest but also fail to respond to the booking platform itself. **This is not simply about a room or a refund. It is about honesty, accountability, professionalism, and basic respect for paying customers.** Mistakes can happen in any hot
FAWZI
フランス · ひとり旅 · 2026年10月
「Was my first and last time experience within this chain of hotel . Too overrated and overpriced」
+The location looks convenient near the downtown
−Despite that I paid almost 500 euros per night during October ( high season) ! i couldn't sleep the first night because of the external noise , very bad quality of the bed and overall low quality service ( including basic breakfast) . Have asked for another room and got a new one the day after but not really better except a below than average bed ! Not sure how it's rated as a 4 stars hotel should be at max a 3 stars . Hotel is first quality and service for the customer ( not only roof terrasse ..)
Hartmann
ブラジル · 家族旅行 · 2026年10月
「Ótima estadia, recomendamos.」
+Localização excelente (só atravessar a rua para acessar o metrô - estação Moncloa) ou pegar ônibus (linha 001-gratuita); quarto muito agradável, camas e chuveiro ótimos; janela anti-ruído e ar condicionado sem barulho algum; café da manhã muito bom.
−Sauna úmida fora de funcionamento, porém a seca estava normal. Terraço abre somente durante a temporada de verão, então não tivemos acesso.
Mahfouz
イスラエル · 友人グループ · 2026年10月
「It was fare enough」
+המיקום והשירות
−The rooftop was closed from 14 of September i did not know that in advance it was my mistake since i was plannig to make surprise to my grandson in his birthday
Elio
パナマ · 家族旅行 · 2026年10月
+La conectividad
−El precio y no ofrece ni el desayuno.