Siddharth
カナダ · カップル · 2026年11月
+Friendly attentive staff, quiet location
−The bed, the nickel and diming, the auditory lack of privacy
Utsav
カナダ · カップル · 2026年10月
−No microwave and very old coffee machine
Elda
カナダ · カップル · 2026年10月
「Attractive, pleasant accommodation with very nice staff」
+It is an attractive hotel, close to the West Edmonton Mall, and the staff seem very pleasant and helpful.
−We ordered room service the first night as our flight was late arriving and we were tired and didn’t want to go down to the restaurant. The food was delivered quite promptly which was nice, but came in a brown paper bag and was not very appealing or particularly tasty.
Marvin
フランス · カップル · 2026年10月
+Bel hôtel
−J’ai réservé une chambre avec 2 lit queen size et arrivé le jour j on m’annonce qu’on me donne une chambre avec un seul lit double. Un peu déçu
Gevorgyan
カナダ · 家族旅行 · 2026年10月
「Booked Room Unavailable, Unforgettable Stress and Discomfort, and Still Waiting for a Refund.」
+I had an extremely disappointing experience at DoubleTree by Hilton West Edmonton on October 17, 2026. I booked and prepaid for one night in a room with two queen beds for two adults and two children. When we arrived and opened our room door, we were shocked to discover only one bed. We immediately returned to reception. The receptionist, who appeared to be the manager, apologized but explained that the room type we had booked was unavailable. Instead, he offered a folding bed or other alternatives that were significantly different from what we had reserved and paid for. We could not accept these arrangements for our family. What made the situation even worse was the treatment we received. I politely requested written confirmation that the hotel could not provide our booked room. Although the manager initially agreed, I had to insist for approximately 30 minutes before receiving a written response. During this frustrating exchange, he even threatened to call security if I did not leave. We ultimately left without staying because the hotel could not provide the accommodation we had purchased. Earlier that day, I had also spent approximately 2-3 hours contacting Booking.com and its i
−What I disliked most was the entire experience my family and I had after arriving at approximately 9:00 PM. We were tired and simply wanted to check in, get some sleep, and wake up early the next morning for our already planned activities. Instead, we were unpleasantly surprised to discover that the room provided did not match what we had booked and paid for. Nobody at reception informed us beforehand that our reserved room type was unavailable. We had to discover this ourselves after opening the room door. What followed was even more disappointing: the manager’s attitude, the lack of a reasonable solution, and the unnecessary stress caused to my family. I still wonder why we were given a room that clearly did not match our reservation without any prior explanation. Was this an intentional decision, or did the hotel simply expect us to accept whatever room was provided? A family arriving at 9:00 PM should not have to experience this kind of surprise, especially at a hotel carrying the Hilton name.
Travis
カナダ · 家族旅行 · 2026年9月
「I wouldn’t mind staying again」
+Clean and the buffet was amazing!
Champika
カナダ · 家族旅行 · 2026年9月
+I had a wonderful stay at Hilton. The hotel was clean, comfortable, and well maintained. The room was spacious and cozy, and everything was organized nicely. The staff were friendly, professional, and very helpful throughout our stay. The location was convenient, and the overall atmosphere was relaxing and welcoming. I really enjoyed the excellent service and the quality of the facilities. It was a great experience from check-in to check-out. I would definitely recommend Hilton to anyone looking for a comfortable and enjoyable stay. I would be happy to stay here again on my next trip!
Cyril
カナダ · カップル · 2026年9月
「Great room and bathroom . Breakfast was great too」
+Clean and good bedroom
−Nothing