+Staff were very helpful and organised our activities and transfers .one of the Bathrooms had mouldy smell which needs resolving. In quiet location but easy to get taxi organised at reception . Food quality was ok if a little slow . Otherwise had enjoyable stay.
「Avoid!」
+Such a sorry state. NOT a 4* location. Breakfast was always cold and buffet not refilled unless someone asked for something. Sambar was always cold, and we’d be scrapping to collect enough. They would run out of cut fruit. A very poor breakfast. Nothing was properly seasoned or flavored. Neither Tea nor Coffee was to basic expectations. Both were milky and had hardly any flavor other than milk. Ordered of tea and coffee always took extensive amount of time even if all you ask for is hot milk and a tea bag. Rooms have an unbearable stink. The bathroom vent doesn’t vent out so need to make sure to close the door or the rest of the room reeks. Pool is very small. As a 4*, one would expect a gym! There is no gym. The loaner bikes were all running low on air with poor tires so quite risky to take out on a ride. Location is actually not so convenient. Be mindful you’d be paying a lot of premium price for taxis to take u anywhere. 1000 rs to go to Alleppy or to Kumarakom. 3000 rs from COK. 2000 rs to Cochin. No restaurants around so must go to Kumarakom or Alleppy to go to a decent restaurant.
「Must visit place」
+Nice place for stay Excellent Room service
+Amazing location and hospitality. Food options should expand.
+Pathetic room.
+The Room was good, however the service at the reaort was average. It seems they were sourcing food from outside and what ever was ordered 2 hrs. Back was only what was available.
「Not satisfactory」
+Stayed for 2 days in 2 rooms, toilets were not clean with bad smell coming from water outlets, uncomfortable spring mattress, overall poor maintenance, food was not good except few local fish dishes. Only plus was the pleasing attitude of staff.
+Spring bed.. very low level, was painful to sleep.. towels, sheets were very old, ac was not functioning
Verified traveler
家族旅行 · 2019年4月
+The palce is calm and quite. The ambiance is very nice and the staffs are good.
「Ok, could be better.」
+Beautiful place. Very helpful and friendly staff. Spacious room. Terrible bed.