C7252WTdarreng
出張 · 2025年3月
「Car Park…be warned!」
+Be warned! The privately managed car park (Private Eye) charged me £30 for an overnight stay that I didn’t have to pay despite registering my car details with reception. I contacted the hotel only to be told that they cannot assist me and I have to contact Private Eye. Shocking …
rebeccasW2828JR
イギリス · カップル · 2025年2月
「Comfy / good night sleep!」
+Lovely stay! Super close to town so good if you are having a night out on town! You can also walk back from the town centre in 30mins. Comfy beds / not too much noise and sat right on the Thames so makes for a lovely walk in the morning! We had breakfast then went for a lovely walk, saw the swans and just enjoyed being so close to the water
「Disappointing Stay with Poor Service and Comfort」
+We checked in on the first day at around 3:00 PM and went to our room, but there was no bed prepared for my daughter, the third person. We spent 45 minutes trying to make the bed with one of the housekeeping staff because the people who were supposed to prepare the room hadn’t done it. At check-in, we were told the pool would close at 8:00 PM. However, due to the delay with the bed and other things, we didn’t get to the pool until around 4:30 PM. Then we were told the pool would close at 5:00 PM, and at about 4:45 PM, the pool attendant told us to leave. Honestly, we were very annoyed and disappointed. The entire hotel was cold,the room, the corridors, the reception, the restaurant,everywhere was freezing. During breakfast, a staff member gave me a stern look because I didn’t eat the eggs I didn’t like. She was not polite at all. On the bright side, due to the issues we faced on the first day, the receptionist offered us a free breakfast for the second day and allowed us to use the pool after checkout. However, I don’t think we’ll be coming back to this hotel. As a family, we didn’t like it at all.
「Not bad」
+Our stay was alright. The room was clean and comfortable. Don't like the shower curtain, they are very unhygienic. The breakfast was nice but the food warmers do tend to dry up the cooked food and the eggs were not runny as the yolks had set with the time they were in the warmer. The hash browns were just warm so think that particular warmer was either off or faulty. The orange juice was empty for quite a while before it was filled so I didn't get to try it. The sausages were delicious but was only browned on one side and the bacon was dried. A choice of having muselli would be nice.
+This hotel is soon to be closed for refurbishment and it shows! Most of the facilities were closed during our stay. Rooms need updating and lots of damp / condensation. Staff were not attentive. Avoid.
「Good but tiny」
+The team and staff very friendly thoughout the weekend. Breakfasts were good and varied. The room its self was tiny for the three of us. Really squeezed with the sofa bed folded out
+Overnight visiting family in Emmer Green.
+I had a very disappointing experience at the hotel. We booked the stay to celebrate our anniversary, but right from the start, things went wrong. Upon arrival, we inquired about the jacuzzi, only to find out it was broken. Later that evening, we requested an extra duvet for our family (2 adults and a child). After some time, we had to call reception again to remind them. When the duvet finally arrived, the staff member mentioned that the towel rods in the room were also broken and that maintenance would be notified. The situation got worse when we tried to open the sofa bed,it wouldn’t budge. After calling reception, they assured us it would be fixed in 15 minutes. 15 minutes later, I called again, only to be told the sofa bed was broken, without anyone ever coming to check on it. I’m baffled as to why a room meant for three people (2 adult and child)was provided with a broken sofa bed. Eventually, we were given a basic folding cot, which was uncomfortable and far from what I expected in a 4-star hotel. I’ve attached pictures to show the poor quality of the cot. Overall, this was a very frustrating experience, and in hindsight, choosing this hotel was a big mistake.
+Not a bad hotel in a beautiful position by the river. We weren’t happy about being put in a room in the first floor directly above somebody else’s disco playing very loud music until midnight.
lou0307
イギリス · カップル · 2024年12月
「Wouldn’t stay again」
+The room was freezing and the duvet was too thin for December. The manager and a few members of staff were rude and unhelpful, however we found out the hotel was shutting down at the end of December and everyone was being made redundant so maybe that was why staff were unbothered, except for the guy in the spa area who was very helpful. The location is good and the spa is good. Other than that we would not stay here again.