greggarnett
家族旅行 · 2024年9月
「Great place with stunning mountain views」
+The condo was spacious, clean, and had an amazing view of the mountains. I loved the cozy fireplace,it was perfect for warming up after a day on the slopes. The kitchen was well-equipped, which made cooking a breeze. Plus, the location was super convenient for hitting the ski lifts. The staff were friendly and gave great tips on local spots.
「Stay away from unit 4305」
+This unit doesn't look a thing like the pictures on the website. It is old, tired and poorly furnished. The bunk beds are ridiculously uncomfortable. The knives aren't sharp. Kitchen utensils and glasses and pots and pans aren't very extensive. There wasn't a broom in the unit, but there was also no maid service. So you didn't get cleaning, but couldn't sweep the floors. Maintenance was poor. The fridge drawer was broken. There was a burned out light. in the dining area. We reported both of these and nothing happened. Awful unit.
847sylvainr
家族旅行 · 2021年1月
「Incompetent Manager」
+Our family spent a week at the hotel during Thanksgiving break. We had booked through the epic pass website to get their 20% discount. While there we asked to stay one more night. They charged us the full price but before we left they told us at the front desk they would revert the charges and pay us back the difference. Weeks passed and nothing. We called multiple times and initially told us to wait a month to see the credit on our credit card statement. December arrives and nothing. Finally talked to the manager there multiple times over phone and email and he said he would reverse it again. We’re now end of January and still nothing. This manager doesn’t return my calls anymore or responds to my emails. It’s really a shame that the reputation of that magnificent property is dirtied by such an incompetent manager. Beware, his name is Kurt Retzer.
「The perfect family stay during a pandemic」
+We have cancelled several trips (like everyone else) this year because of Covid 19. Like many people in our area, Lake Tahoe is the perfect place to visit during a pandemic--a drive from home and the ability to get outdoors and be physically distant from others. We reserved a 3 bedroom which was actually 3.5 baths. We were a family of 8 (my family and my sister's family). From beginning to end, the interactions with staff were very helpful and professional. The property manager was extremely helpful during the reservations process as I had lots of questions. I found that booking direct instead of with VRBO or the like would ensure a better cancellation policy (much better--privately owned were 30-60 days cancellation) and a more thorough, detailed cleaning procedure. We did not have daily cleaning (fine by us as this limited the people in our room and didn't put their employees at risk) but we could get linens as needed. There still was someone at the front desk to answer our questions. My husband and daughter found the Constellation Residences perfectly situated for mountain biking. We prepared breakfast and lunch in the residence and got dinner to go a few times and at out (outsi
+Super friendly staff, went above and beyond, but unfortunately they were extremely short staffed. Each person was doing the work of 2 people and spread very thin. Our master bedroom was EXTREMELY loud. I literally slept maybe 4 hrs each night. Something outside was slamming into the side of the building when the wind blew and when it stopped slamming, something else would squeak.
「Great Truckee location, Beautiful stay」
+Beautiful rooms in a private condo residence building next door to the four seasons main property and ski lifts. The lift is outside the hotel and can take you up and down to the village. Beautiful giant rooms... must have been 3 bedrooms and 3 baths- plenty of space for lots of people
Verified traveler
家族旅行 · 2019年9月
+Nice staff. Clean facility. Convenient location. Good for large group staying.
TiredWorldTraveler
カップル · 2019年5月
「Ritz-Carlton Residences」
+OMG! The 3/3.3 accommodations include TWO complete master bedroom suites with jetted tubs. Third bedroom has a private bath as well. 1/2 bath for common areas. Large fully equipped kitchen and bar. A stemwear collection that will rival any bar... except no champagne flutes. The large living room has an entertainment center, gas fireplace and huge modular seating area. Flat screen TV's in each bedroom require a CD player or laptop to watch your own movies. Twice daily maid service, they even did the dishes we planned to do later! The staff is great and super friendly. Located atop the Homewood gondola you can ride to the village or access the mountain.
「Good stay during Christmas, quite costly and points for improvement as well」
+Stayed here for 4 nights during Christmas in a family room (3 bedrooms). The location is very very nice. Also the apartment itself is nice, although it could have been more cosy and family like instead of this more business like interior. A bid add on was the playroom but at the same time it could have been better equipped with toys and furniture. Since these are serviced apartments the lack of (the option of) a Christmas tree was miss, especially since there was a lot of space for it and it was Christmas. Service ok, but could have been better. Valet service was great though. Also the staff at the gondola to the village was exceptionally nice and guest friendly. The connection with Ritz was puzzling to us. Apartment was very large, very nice bedding and all the amenities were there (except for child/baby/toddler stuff). Great stay overall.
Excursion38953747989
家族旅行 · 2018年11月
「Stay here!」
+Amazingly accommodating staff, access to amenities of the entire hotel, & space to stretch your legs and not feel on top of each other. All the 5-star hotel pluses without the space constraint minuses. Our family will be coming back.