+Very friendly and helpful staff. Quick and easy walk to the sea front.
+Richard and Allison were great. Very friendly snd helpful carried our cases to the room. The housekeeper Gee was fabulous, kept our room clean every day and if we needed any extra tea and suger she was obliging. Always happy and very friendly. The dining area was grubby and worse for wear. Breakfast was pore hardly had any choice not even having fresh fruit. Didn't like the idea that you had to use the communal pot of jam and marmalade. Not hygienic. I ordered eggs on toast only to be told to get my own toast by the waiter.
「One night stay.」
+The two members of staff we met were very helpful. The hotel appeared quite run down and our bathroom door did not shut. However, we were offered another room promptly . Unaware that no restaurant on a Monday or Tuesday. Breakfast disappointing - as limited choice. Apparently the hotel was waiting for delivery. One couple told there was only one egg left . It was obvious that the hotel is in the process of closing down. We should have been advised of limited options. Probably would have booked elsewhere.
ChristineC3045
友人グループ · 2023年8月
「Bottomless brunch」
+Sadly this was not an enjoyable experience, table crammed in and people just sitting in lines. Food was supposed to be BBQ, this wasn’t the case, cold burgers, poor choice of anything else, no salad no deserts. Come on if you are going to do, do it wel! Staff v good and tried their best, but in fairness it didn’t work. It’s just a money making thing for the hotel and that was pretty obvious- pack them in and service a little as possible.
188eamonnd
イギリス · カップル · 2023年8月
「Great Location Great staff lovely room and Great breakfast」
+Great location Great staff lovely room had both Bath and shower comfy bed nice towel Breakfast was on point too very tasty and good quality and the staff cannot do enough for you booked it through air bnb will definitely stop there again when I'm in the area
「Good for an overnight stay」
+We had a downstairs room which had a nice bathroom. Very quiet on our visit and not many people staying and breakfast was good
「Lovely stay - great service」
+Lovely stay- impeccably clean super service from the staff. Quick and tasty breakfast service. Really comfortable room. No Nespresso machine or biscuits as advertised on website but did have kettle/tea/instant. Would still rate 5/5 due to service and comfort/cleanliness.
「Lack of service」
+This is not a hotel, this is a bed & breakfast house with low service. The room and bathroom was not made up while we stayed there (two nights) The breakfast service/the kitchen was very slow. There was a garden we could use, but it needed trimming, as the plants totally covered the windows in our room, and it would not have been impossible to get out in case of fire. We cannot recommend this place to others.
+In morning breakfast area not prepared during hours specified. One morning was a mess as not cleaned from night before. Felt uncomfortable. Carpet and furnishing needs updating. Had to figure out how to turn on the shower due to a button in the living area. Had no one onsite to assist.
+Staff went far beyond the norm, especially Alice who was so helpful and friendly and between her, Richard and other staff made us feel so welcome at the hotel. Furthermore, the position was perfect, a block away from Southbourne beach, with easy access to hotspots, especially cycling etc. Will definitely go back, especially on a Monday/Tuesday as nice and quiet…