+Always love staying here
+Love staying here a great resort
+Its a high quality hotel with everything available to make your stay amazing. No wonder many people use this as a wedding venue. Fabulous and i woul definitely retuen in the future!!
「A fabulous 4 night stay ⭐️⭐️⭐️⭐️⭐️」
+A wonderful 4 night stay at this lovely hotel. All staff very friendly and welcoming, our twin double bed room was very spacious and obviously newly refurbished. Nice to have a fridge in the room, which was restocked daily with bottled water and fresh local milk in little bottles. Breakfast was plentiful with all tastes catered for. We used the Carden Spa, my treatment with Marcella was top notch and the whole spa is fabulous. Our daughter enjoyed many onsite activities including Vertigo, Zip Wire & Segway. The only criticism and I’m being very picky is that the pillows on the beds were high (beds very comfortable though!) but I find this in a lot of hotels I’ve stayed in. A throughly enjoyable stay, we will be back!
+Lovely
+Excellent service
+The Vines restaurant is excellent in all aspects, food and service makes the experience really special.
「Great family mini break.」
+Fab stay! Staff were friendly and warm, breakfast was great and the facilitates were well maintained. Thank you for a fun trip!
+It is a lovely place. The grounds, gym and spa are excellent and the staff are friendly and helpful. The rooms are nice. We had a ground floor room. We had to go upstairs to the first floor, along the corridor, down the stairs and along the corridor. This was a bit of a pain. Overall though it was a good stay.
「Not what you might think, living off a name」
+From the outset, we had issues with the hotel. They advertised this hotel using photos of the spa (including the outdoor pool etc), but this is not included in the £260 B&B rate for a King View Estate room. When we called to clarify, we were told nothing could be done,even after an assistant manager admitted it was misleading and a case of misrepresentation. Their solution? Offer us spa access at a “discounted” rate of £14,which is actually more than one of the available packages. They claimed the included food in the package makes up the value. So, for both of us, it would cost an extra £198 for just four hours of spa use. The manager even said, “I don’t see why they couldn’t just let you use it to be honest, but it’s not my decision,the other team said no.” When I asked who specifically refused, the response was vague. Suspicious. Then came our dinner. We were hesitant after the spa situation, but gave it a chance. We ordered, waited over 30 minutes, and were finally served,but with the wrong meals. At first, we didn’t realise because the dishes looked so similar. After starting to eat, my partner realised we had been given each other’s food. By that time, half was gone. We didn’