Richard
イギリス · ひとり旅 · 2025年7月
「The hotel was closed and no one contacted me to tell me that my reservation had been cancelled!」
−When I arrived at the hotel on the evening that I was due to check in (6th July), I was unable to gain access. A neighbour of theirs informed me that they were closed and then phoned the owners. I then spoke to the owner who informed me that they had sent me notifications via booking.com stating that the hotel would be closed during the time of my reservation and thus, that my reservation had been cancelled. The only email that I have received from them was a confirmation email dated the 26th of October 2024. The day that I booked the hotel. When I logged on to my booking.com account that night, it still said booking confirmed for the 6th -8th July (there were also no new messages in my inbox). See the attached screen shot. However, when I googled the hotel on the same night to try and find contact details to talk to the owner again, it said that it was closed, see the second screenshot...no-one told me though. Their complete lack of communication resulted in me: 1) Paying a taxi driver more money for driving back towards the airport once I had nowhere to stay. 2) Resulted in me paying more for an alternative hotel due to a last minute booking. 3) Unnecessarily leaving my former lo
Krishnapriya
イギリス · カップル · 2025年7月
「Bad」
+Very untidy room Unprofessional cleaners without uniform Very bad experience
Dev
スリランカ · 家族旅行 · 2025年5月
「Serendipity at the Heart of Colombo」
+The upstairs room was spacious and nice. Toilet had ample room as well, and was clean. The environment is quiet and peaceful. Virtually a great getaway from city-life, right in the middle of the city! Rather enigmatic.
Devaka
スリランカ · カップル · 2025年4月
「Superb」
Senura
スリランカ · 家族旅行 · 2025年4月
「Exceptional」
+Amazing, quiet, and peaceful! Great staff, the manager was super nice and attentive.
Dimithri
スリランカ · 家族旅行 · 2025年1月
「Disappointing」
Alexander
イギリス · カップル · 2025年1月
「Inconsistent」
+The setting and decor is nice. It is very good value for the quality of the rooms. The golf course backing on to the property adds a natural feel to the eating area. Staff were helpful.
−The location is out of the centre which is fine, but then the hotel should serve breakfast because otherwise there is nowhere to have this. Instead the hotel has a restaurant and bar, but because of the location, these are empty so there is no atmosphere. We visited on New Year's Eve and they closed the bar at 10pm, but the previous night there was a private party untill 11! 'The Escape' restaurant would be better as a breakfast and lunch stop, and then close in the evening to allow guests to sleep peacefully. One room is adjacent to the restaurant and you can hear everything happening in the kitchen and restaurant area.
Corrie
スリランカ · カップル · 2025年1月
「Exceptional」
Rajupillaie
スリランカ · 家族旅行 · 2024年12月
「Superb」
Rajupillaie
スリランカ · 家族旅行 · 2024年12月
「Superb」