Grupo Doss Arq
コロンビア · カップル · 2026年8月
「Un Hotel Boho-Chic ideal para descansar, relajarse y disfrutar del ambiente de Tulum」
+El diseño del hotel es estupendo, va con el ambiente de Tulum con un Bohemian Chic, en los acabados, instalaciones y diferentes locaciones es muy bueno. El servicio de Concierge siempre estuvo pendiente de nosotros y nos realizo buenas reservas que disfrutamos.
−no deberian cobrar un capuchino al desayuno en una habitación de casi us800 la noche con desayuno incluido y que ademas el desayuno esta incluido pero cobran la propina asi este el valor en ceros, es un poco extraño. Tulum tiene un problema grave de comunicaciones y la conexión de celular e internet es de muy baja calidad, pero el hotel debería tener eso resuelto de alguna manera, he estado en otros sitios donde a pesar de que no hay internet en el pueblo ciudad en el hotel funciona perfecto.
Lindsey
アメリカ合衆国 · カップル · 2026年5月
「The most beautiful location and experience ever!」
+There was nothing not to like! This was a dream vacation! The staff were amazing and our concierge, Raquel, planned the perfect excursions for us!
−I wish more restaurants at the location were open but we went during the slow season so that’s to be expected.
Kateryna
アメリカ合衆国 · ひとり旅 · 2026年4月
+Best hotel in America!
James
イギリス · カップル · 2026年3月
「A really lovely natural hotel in a great location with fabulous concierge service」
+Service was excellent . Venue was lovely.
−All good
Eric
アメリカ合衆国 · 友人グループ · 2026年1月
「I would not stay here again during party periods.」
+The hotel ambiance is absolutely beautiful, and the staff throughout the property were genuinely warm, attentive, and professional. The food quality was good overall.
−- A few notable issues: On the night of 12/28, there was very heavy rain, and when we woke up the next morning there were roof leaks in three different areas of our room, which was disappointing given the caliber of the property and the nightly rate. - The biggest issue, however, was the wristband system for the on-property parties; There were multiple parties held on the property over several consecutive nights, including the New Year’s Eve party. Even as hotel guests, we were not allowed to use credit cards at the bars. Instead, we were required to preload money onto a wristband each night at a separate station and then use only that wristband to order drinks. - What was most frustrating: 1. The wristband had to be reloaded every single night. 2. Any unused balance could not carry over, even when parties were held back-to-back at the same venue on the property. 3. The remaining balance was not refundable. 4. Unused funds were simply kept by the hotel each night. 5. At checkout, we were told to return the wristbands or be charged a $150 replacement fee per band. We had already thrown them away and were asked to retrieve them from the trash can in our room to avoid the charge. I un
NAHIT
トルコ · ひとり旅 · 2026年1月
「DISAPPOINTING」
+NOTHING
−THERE IS A CONSTRUCTION AT THE HOTEL, ITS NOT COMFORTABLE TO SPEND TIME AT THE BEACH. THE TEAM IS NOT HELPFUL. THEY NEVER TRY TO HELP YOU. THEY NEVER LISTEN.
Thierry
ベルギー · 家族旅行 · 2025年12月
「positif」
+site exceptionnel
−charges supplémentaires sur un déjeuner soi-disant gratuit
+AMAZING experience. It was exactly what my daughters and I were looking for .. definitely coming back 😍
+The staffs are very attentive.
Victoria
友人グループ · 2025年10月
+The resort and the rooms are beautiful. But the service was pretty awful from our experience. Staff ks friendly but pointless when it came to basic things. We had a broken light outside of our room entrance and we repeatedly asked them to fix it daily and it was not fixed until our last night after my husband had a stern talk with them. It was dangerous to walk in and out of our room in the darkness, a total safety hazard. Basic things like face clothes were not replenished during cleaning and housekeeping kept the doors opened during service which welcomed a a swarm of mosquitos into our room. If you like a beautiful jungle setting and don’t mind getting eaten alive by mosquitos, then this is your spot!