Christine
イギリス · ひとり旅 · 2026年10月
「Great」
+Close to the forest staff all so lovely
−Nothing
Joanne
イギリス · ひとり旅 · 2026年10月
「Disappointing and very expensive」
+The location is fabulous with direct access to Brockenhurst, lyndhurst and of course the New Forest
−We paid £640 for 2 nights stay for probably the most disappointing 4 star hotel room I’ve ever stayed in. Our room was drab and a long way past its best. Furniture and pillows were cheap and nasty and the bins weren’t even emptied on arrival. Everything was the bare minimum with zero attention to detail. We agreed to a free drink instead of house keeping for our 2 night stay which seems reasonable except they didn’t even bother providing enough tea and coffee in the room to cover that. Hotel wasn’t particularly clean and the heating was very high and uncomfortable.
Christian
イギリス · ひとり旅 · 2026年10月
「Balmer Lawn stay」
+The staff were very friendly and helpful. We stayed during the heatwave when there were brush fires locally but were reassured by the hotel that they were far enough away. The swimming pool was a lovely place to relax.
−The food and drinks were tasty but I felt they were overpriced. There was no air conditioning and only a fan in the room to move hot air around - not great during the heatwave.
Martin
イギリス · カップル · 2026年10月
「Extremely disappointed」
+Did not get what we paid for and booking.com description is misleading. We reported it to the reception with screen shots. They have said you will refund £100 to us.
−The room initially had no coffee machine, they said this room wasn’t advertised as having it. Spa key didn’t work at first and second day the hot tub was full of foam. Bed skirting was in need of attention, and room although clean not as pictured. At night floor above creaking with people walking around. Handle came off drawer and when we told reception, her comment “0h dear it’s like being at home.” Breakfast was good but this was for our 52nd wedding anniversary so very disappointed and as for the robes in our room, words fail me. Dirty grey, too small while other in the hotel had lovely white ones.
Hannah
イギリス · 家族旅行 · 2026年10月
「Nice, but terrible value for money!」
+The location was good for us
−Sheets were dirty, but changed quickly when stains were discovered! No gym, pool could only be used with kids at certain times which were super restrictive! Additional charge for using the spa facilitates of £30 pp per day! Restaurant not great value for money and overly seasoned, especially for kids. Overall very tired!
ELAINE
イギリス · カップル · 2026年10月
+Had all the amenities to make the stay very comfortable but still retained the atmosphere of a small family run hotel. All the staff were very efficient and very friendly. Worked as a co hesive team and it showed
Tom
イギリス · 家族旅行 · 2026年10月
「Great for a short stay to make the most of the location with lovely food」
+A really good location with great bedrooms for families and good food and cocktails
−but the pool was smallish and too many people in there in the hours available And the room was serviceable rather than truly comfortable. Also 4 wines was very limited for each colour
Betty
イギリス · カップル · 2026年10月
「Balmer lawn」
+The reception area was good and the open fire made it very welcoming the bar service was also very nice
−The room was very dated and musty. The shower in the bathroom you had to climb in the bath to use the shower all very dated. The breakfast (full English) eggs were dry been on heat too long not enough choice for a buffet breakfast especially in the fruit dept and pastries
Helen
イギリス · カップル · 2026年10月
「A great overnight stay」
−The pool was very shallow. Beautiful to look at but not for serious lane swimming
Paul
イギリス · ひとり旅 · 2026年10月
「Super Hotel」
+Great location, fabulous staff
−Nothing