nompumelelom552
南アフリカ · 出張 · 2021年11月
「Extremely disappointing 😞」
+What a let down. I'm actually at a loss for words with disappointment. I was given a well torn hand towel. The phone in my room didn’t work. I put my suitcase on a chair as there was no provision for it. No hand soap in the bathroom. The cherry on top was the first morning. I waited at the breakfast table and when no one approached. I eventually walked towards the kitchen. The chef told me that she was alone as receptionist was still not in. I asked if I could have takeaway yogurt as it was 6h40 and I had to get to the conference. She explained that they don't have it - fair enough. I called an uber and waited at the foyer. I overheard the chef telling the cleaner that "I was complaining with a grim face and what was she supposed to do as the receptionist isn't in." Totally unacceptable. The place also needs a proper revamp and staff training.
「Pathetic Service」
+Such a beautiful place but unfortunately their service is pathetic. We had booked the venue including meals for 32 people. The planning was done via the GM and it was gone over quite a few times between the both us personally and via email. On the day of the function it was total chaos as the GM was off & the lady in charge had no clue what was happening. Firstly none of the guests were screened or sanitized. There were no sanitizer anywhere in sight for the guests. Not one of our arrangements were met. My guests were left waiting for the welcome drinks which was not ready for them. As per the programmer the patio was to be set for us with a mobile bar and platters ready for the guest. We were left waiting around for them to bring out the drinks and platters were not what were promised. It came out in dinner plates! From there it just got worse. The menu which I picked was messed up by the incompetent staff. The guests were seated for the meal and I realized the starters were missing. When I confronted them in the kitchen there was total confusion. The cook had the audacity to ask me how many started I want. I paid for 32 people and I expect 32 portions at least. This was so embarr
「Nice but....」
+Nice hotel with spacious room, and friendly staff, but the furnitures inside the room were about to break down and the carpet was not in the best condition. Far fron being a 5 star hotel...
Verified traveler
2020年11月
+A beautiful boutique hotel with large rooms an attentive service
「Shocking experience」
+With COVID we looked for a hotel that was spacious with few guests. The hotel has spacious rooms and with only 10 rooms, it suited our needs. The hotel failed to mention that they hire out the premises for events. One such event was scheduled for the Sunday morning - the team setting up worked outside our room for most of the night, and got pretty rowdy from around 6am on the Sunday morning. Completely unacceptable. The party further increased the number of people sharing the space (a converted house) by over 40 - we could not use the main entrance as this was set up for the party and most of the 40+ guests did not wear masks, nor did they practice social distancing. The hotel did nothing to correct this. The only up side to the stay was that management was gracious enough to let us check out early and refund us. Lovely hotel, average service, and a complete disregard for the safety or comfort of guests!
「Joanne’s review」
+Wonderful large room comfortable firm bed large bathroom and nice balcony with view. Area relatively safe. Very accommodating staff. Good breakfast.
+My husband and I were so blessed to have had the opportunity to stay at this beautiful place. The manor is a piece of history and a place to treasure. We will never forget staying there. From the moment we checked in and until we checked we checked out we felt at home and safe. Your staff were professional, and most gracious to us. Breakfasts were delicious. Our heartfelt thanks to all the staff for taking care of us. We look forward to staying at the manor when we come back to South Africa.
nicolass208
イタリア · カップル · 2019年3月
「beautiful building, nice rooms some improvements would be appreciated」
+lovely rooms, good wifi good air condition. very slow service at breakfast .few things to be fixed in rooms and bathrooms, towels not impeccable, 1 bath foam and shampoo, 1 coffe sachet ...for the price of the room a bit more effort
「ottimo soggiorno stile vecchia durban」
+bellissima casa, personale gentile, ottima air condition e wifi , il tutto avrebbe bisogno di una rinfrescata e di personale piu' esperto
+Lovely hotel in a quiet part of town overlooking the city. Loved the staff who couldn’ t do enough for us including leaving us fruit to eat as we had a 4.00am departure. Food beautifullly presented and so tasty. On the other side of the coin we felt the pool area needs some attention to draw guests to make better use of it. If we had to single out a member of their great staff it would be Agnes who was amazing!!