Opiniones de huéspedes que se alojaron en este hotel, compartidas por nuestro proveedor hotelero. Puntuación basada en las 200 opiniones más recientes.
Alejandra Naughton
Argentina · Pareja · febrero de 2026
“Sentimientos encontrados.”
+Me gustó la habitación con vista impecable al mar y la arquitectura en general, su piscina distribuida, el acceso directo a la playa. El desayuno es adecuado. También nos sentimos muy cómodos con la atención en la recepción de Javier, muy amable y predispuesto a informarnos y sacar lo mejor de nuestra estadía. También con la de Jesús, siempre con una sonrisa recibiendo a los huespedes.
−A pesar de la buena predisposición del equipo, el servicio gastronómico no estuvo a la altura. El desayuno es adecuado pero el café llega siempre frío a la mesa. Y en cuanto al almuerzo o cena, la carta es pequeña y aún así no tienen todos los platos por falta de ingredientes. Hubo al menos dos días que no tuvieron pescado con lo cual la mitad de los entrantes (2 de 4) y un principal (1 de 4) no estaba disponible. Por suerte está cerca el restaurant del hotel Mereva (de la misma cadena) que sirve para variar un poco. Otro aspecto que nos disgustó es la contaminación visual, y sonora de la obra en construcción que se está llevando a cabo pegada al hotel. Desentona (mucho) con la experiencia que uno busca en un destino como Tulum.
courtneycD822OV
Pareja · junio de 2026
“Beautiful hotel”
+Friendly staff and good price but restaurant is over priced a little and food was average. Love their desert though! We stayed in a beautiful room that was overlooking the water and got different animal towel designs in our room and loved it. Very clean and attentive and welcoming staff! They upgraded our room to one with a hot tub on the roof. Definitely would book again!
Milarod61
Grupo de amigos · junio de 2026
“Dirty and air conditioner units Dont work proper”
+1 I wanted to share my experience regarding Room 105, as it was unfortunately very disappointing. When we arrived, the room was extremely hot. We left the air conditioning running while we were out, but when we returned, the room was still uncomfortably warm. We informed the gentleman at the front desk, and he attempted to help by moving us to Room 5. Unfortunately, that room had a very strong odor of cat urine, making it impossible for me to stay there overnight. As a result, I had to leave and go next door to sleep for a few hours. The most frustrating part of the experience was that management was unable to offer any reimbursement or meaningful assistance regarding the situation. The following morning, I spoke with Luis. While he was courteous and provided me with the supervisor's name, there was ultimately nothing he was able to do to resolve the issue. I hope this matter can be reviewed, as the conditions of both rooms and the lack of resolution made for a very poor guest experience.
Anna
Estados Unidos · Pareja · mayo de 2026
“Wonderful”
+The service was exceptional. We were warmly welcomed by the staff and felt right at home immediately. Jesus was incredibly helpful and kind. A wonderful stay!
−Na
Lori
Canadá · Familia · marzo de 2026
+Lovely small boutique hotel. Jesus was great and so helpful!!
−Restaurant had a very limited menu but I guess to be expected with such a small clientele
411micahd
En solitario · marzo de 2026
“Fresh, clean and comfortable tropical getaway”
+Clean room and excellent rain shower. Really enjoyed the fresh food. Super friendly staff with Chef Oscar, Jose, Angie, Miguel at the kitchen and bar. Would definitely book here again.
Nicolás
México · Pareja · marzo de 2026
“An Unforgettable Stay at Nerea - Exceptional Food, Service, and Experiences”
+I really enjoyed my stay at Nerea, it was a wonderful experience. The food at the property was absolutely delicious. The team was always attentive to my needs, which made the stay even more special. The kayaking experience was incredible, and the fact that it was complimentary made it even better. We had so much fun. We will definitely be coming back.
Macarena
México · Pareja · marzo de 2026
“A perfect getaway , highly recommended”
+The included activities, such as kayaking, were truly exceptional and a wonderful added value to our stay. It was an incredible way to relax and fully enjoy such a beautiful and serene setting. The staff was outstanding,always attentive, warm, and genuinely focused on making sure every detail of our stay was perfect. We also took advantage of a massage promotion, and it was absolutely worth it. Our therapist was amazing, and the experience felt unique, relaxing, and deeply rejuvenating. Additionally, the prices are very reasonable compared to other options in the destination, making the overall experience even more enjoyable.
−Everything was perfect , nothing disappointed us.
travelmonsterJJ
Familia · marzo de 2026
“Amazing experience with friendly staff (especially Jose) and delicious drinks. A beautiful beach too.”
+Delicious drinks with friendly staff
Ernst
Países Bajos · Pareja · marzo de 2026
“Prachtige, fijne plek met mooi uitzicht en vriendelijk personeel”
+De locatie was waanzinnig! Uitzicht op zee en de steiger, waar je heerlijk op kon zitten. De kamer was prachtig, mooi ingericht en goede housekeeping. De receptie was ook erg vriendelijk en behulpzaam. Je kon snorkelspullen lenen bij receptie. Mooi ontworpen hotel. We hebben genoten van ons verblijf. Een aanrader!
−Restaurant was erg lekker, maar ook héél duur. Er was één ober die steeds op een vervelende manier fooi eiste. De andere werknemers in de bediening waren wel heel aardig. Wat wij persoonlijk jammer vonden was dat er altijd muziek aan stond, en niet een rustig achtergrondgeluid. Geen passende muziek bij de locatie/atmosfeer: van house, naar techno, naar popmuziek. Maar dat is echt persoonlijk. Af en toe muziek is prima voor ons, maar aan zo'n mooie zee vinden wij het ook heel prettig om soms even alleen naar de golven te luisteren. Dat was helaas niet mogelijk vanwege de harde muziek, behalve vóór 8:00/8:30 (één dag begon de luide muziek zelfs al om 7:20 waar we wakker van werden. Daar hebben we toen iets van gezegd bij de receptie en toen is het gelukkig niet opnieuw gebeurd) en na 21:00/22:00.