Hodnocení hostů, kteří v tomto hotelu bydleli, poskytnutá naším hotelovým partnerem. Výsledek vychází z 42 nejnovějších hodnocení.
+When I arrived they let me know my room was already occupied which was extremely inconvenient as I had booked a month prior. This shows extremely poor management but other daily staff were nice and supportive. Please give them a call before showing up.
+Good stay in general
+It was okay
lisacorbin1
Spojené státy · Pár · září 2024
„Nice hotel stay in Nigeria.“
+So let me say that this was my first time in Africa, so I do understand that things are done differently than in the US. When I arrived at the hotel, I found it to be very clean and the employees are welcoming and helpful. I filled out some information and my room was ready in less than 10 minutes. Walking into the room, it was very cold. I loved this. I am from Texas and a/c is important. There was a nice sitting room with a comfy-looking couch. Sitting on the couch, however, it was like sitting on a park bench with fabric on it. But my husband told me that couches are made that way in their country, so I accepted it. The bed was big and comfortable to me. We had a jacuzzi tub and I had an issue with that. I am 5ft 3in with short legs and I had to step up into the tub by holding on to the door. And when getting out, I was always afraid I would slip when getting out. My husband always helped me get into and out of it. If I choose to stay again, I would go for a normal bathtub. We never used the jacuzzi. Most of the time, the water was hot. Sometimes, the water was just barely warm. The first few days, the water was very slow to drain, but the cleaning guy came and did something and
+We paid for a suite but we’re given a superior room instead. The hotel insisted that the price that we paid wouldn’t make up for what they charge for a suite. From a customer service standpoint this was poor. I don’t even think the staff took into consideration that at the time of me booking the room, the exchange rate would have been significantly different from when I had checked in. I’m sure the hotel provides Expedia with their prices and if there was any issue with this, the hotel should have taken it up with Expedia. Expedia tried to contact the hotel but they weren’t successful, leaving us with no choice but to manage what we were given. The staff didn’t seem to care about this.
Verified traveler
únor 2024
„Morning Side Suites Experience“
+On the first of my three night stay, I was put in a dirty room with dysfunctional amenities. The room for had no key card so the door can only be opened by the hotel staff. The AC has no controls and was dripping water on the table, the bathroom was unkept and the hot water never worked. I was moved to a supposedly better room the next couple of days but the AC still had no controls and the hotel staff never followed up on my complaint until I checked out 2 days later. The hotel complimentary breakfast options was also never available.
+Very slow WiFi. Sad gym. Inefficient AC. Very friendly staff
Darylle
Skupina přátel · únor 2024
+Bathroom had mold in it toilet constantly run all day all night. Fridge didn’t work properly.
+Generally most of the staff are miserable. The place is not managed well. Fixtures and fittings are dated and unsafe. Cracked light switches, a window that had a sign saying not to open, a shower door that just fell off, (no-one came to fix it)a hydro bath and shower....none of which worked, never leaving 2 towels, despite knowing there was 2 of us in there,staff who come into your room and steal from you , food that takes over an hour to come out, only to be something completely different to what you ordered, door that doesnt lock, people smoking skunk so it stinks out the whole hotel, constant loud nightclub level music around the pool even if you are the only one there. It drives people away. Intimidating groups of men who bring their own music to play loud, again driving all the other customers away. A manager. Who does nothing to stop people from smoking skunk on the property. Or from intimidating other customers. When the food was done right, it was good and the pool was nice when not having your ear drums blasted or driven away by skunk- smoking. Customers. It seems that if you want something done they dont respond to asking nicely.. the admin system suxks too. We paid up 3
Rickisha Vennette
říjen 2023
+My stay was ok could've been better