Ressenyes d’hostes que s’han allotjat en aquest hotel, compartides pel nostre proveïdor hoteler. Puntuació basada en les 20 ressenyes més recents.
Kingfisherdell
novembre del 2025
«Sullen member of staff.»
+As usual, our stay at a Premier Inn was comfortable. However, at this particular location (Cleethorpes) the lady on duty at the reception clearly didn’t want to be there. She seemed rather miffed that we had arrived and needed to be attended to. The were no welcoming words. The price she offered was more than the online price so I asked if I could sit in the foyer and book online. ‘Suit yourself,’ was her curt reply. We asked for a quiet room and she allocated one. We checked if this was a quiet room. Her response was ‘Reasonably.’ Just a couldn’t care less attitude. On leaving the next morning she was on duty again, in the foyer, when we handed the key card in. No comments such as ‘Good morning; thank you; enjoy your day….’ Just totally disinterested in her role. I think some staff training is required.
Rovinglamb
Parella · novembre del 2025
«Good location and free parking»
+Regularly stay in Premier Inns and have been to this one before. The room had all the usual facilities and was clean. Our air conditioning unit control panel had part of the panel missing so it was virtually impossible to control the temperature. Staff at the bar at night and at breakfast seemed to be working on their own, but despite being busy were very friendly and helpful. Staff on reception could be more friendly. We left the hotel and the two staff just looked at us. No acknowledgement, smile or goodbye which I find strange for someone working in a front line customer facing role. Will continue to stay here in future as it is handy, has free parking and was very good value. A short training session on how to meet and greet customers would not go amiss. It's the little things that do make a difference.
AnointedQueen
novembre del 2025
«Titivating»
+Location is not too bad The atmosphere was dull in the restaurant l understand thus is new but try and have competitive prices. Outside pain looks run down Price was value for money rooms are big as usual
coreyjayes
Família · octubre del 2025
«Changed rooms»
+Jo was very kind and extremely helpful with moving rooms for us. She is doing an amazing job at keeping the place running and everyone happy. Had a fantastic stay, would highly recommend staying. Thank you again Jo!
Escape57757158818
octubre del 2025
«Very poor»
+Room not ready on arrival, had to wait 2 more hours ,understaffed and no directions. Breakfast was unbelievable, no milk onsite and coffee machine out of order , no food ready ,dirty tables and serving area , the one waitress basically have a breakdown , the worse experience in staying at any hotel .
sue315978
Família · octubre del 2025
«Hardworking, friendly staff.»
+The room was extremely clean and comfortable. Good shower, tea, coffee + milk with more available in reception if needed. The staff were very friendly and helpful. Two staff, in particular, stood out. When we went for our meal in the restaurant, Katelyn was on duty. She was extremely efficient, polite and hardworking. Everytime I noticed her, she was very busy (didn't seem to be many staff around to begin with) but she kept a smile on her face and was so quick and organised that I was very impressed. Also when we went to breakfast, Yaz was serving. What a lovely friendly person she was. She was efficient and quick but also took the time to chat and asked us if we had enjoyed the stay and what we were going to be doing for the day. She actually cheered me up and I left with a smile. The only negative about the restaurant was that at the dinner they had run out of rice and at the breakfast they had run out of eggs! I've never known a restaurant to be out of eggs. Rice and eggs are staples and don't really perish that quickly so they are easy to store. A lovely stay and I will be visiting again.
juliesN1667FZ
Parella · octubre del 2025
«Great stay, we found the room cosy, warm and clean. Breakfast next door was great too. Would definitely book again.»
+Great stay, was cosy, warm and clean, definitely would come back. Breakfast next door was lovely too. We will be back xxx
sapphire10
octubre del 2025
«Comfortable Stay»
+Expected Premier Inn standard, with easy admin, comfortable room, helpful staff and good breakfast. Located at the Southern end of Cleethorpes, not far from town and backing onto a golf course.
gbaias
Parella · octubre del 2025
«OK Place to Stay - Staff Awful»
+We stayed here for a couple of nights Our room was OK (218) - lift access to all floors Our room was large - clean Our room was air conditioned - but had NO safe, no fridge Tea and coffee was provided - during our stay our room was not serviced at any time The staff at the hotel - both reception and the restaurant/breakfast room - were some of the most rudest/uninterested we had come across - a simple "hello " or thank you when we wished staff a good morning was not to much to ask for - but we lucky to get a grunt let alone a response We had dinner at the attached restaurant - and we were "ripped off" on the bill - we were overcharged. We brought this to the attention of the cashier/staff at the restaurant - but were told to pay what the bill was - no adjusting the bill , no discussion - bad luck. We asked to speak to the manager - but were fobbed off "there is no manager"- we of course wrote to the hotel outlining what had happened, but to date have not even received any response - this has of course left us disappointed to say the least The breakfast in the restaurant was adequate - nothing special but adequate
C7298AOtonyr
Viatge de negocis · octubre del 2025
«Great service»
+Girl behind the bar was brilliant, really friendly and helpful. Couldn’t help us enough, we use this site for business quite often so knowing this staff member is so good at her job will keep us coming back