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chris
Vinahópur · september 2023
+This property need a lot of work done before I dare revisit it, I’ve been lied to by the staff, the taxi service scammed us every step of the way, different prices on everything, not worth going out there until they improve the service of their staff and the situation with their rooms, the room was subpar it wasn’t like exactly comfy, the room ac was buggy and the bathroom had a terrible stench/smell to it, the entire time we were there the pool was closed and the Landry was open then closed then open several different people said different things, it’s just frustrating tho that the hotel that cost almost the most on our trip was the worst one that we’ve been to, they need to improve their facilities and their staff and transportation before we come back, it’s a bad issue, but I’m hoping they can improve, and In a few years it will be better than it is today!
„Overpriced rooms, in desperate need of renovation.“
+This place needs a complete overhaul. It appears they have let the elements do their work for two years during the pandemic, and they have made little to no effort to renovate since. Room rates are astronomical given the state of disrepair. At almost $200 per night it's disgraceful. We just felt ripped off frankly. Food is poor. Breakfast was truly aweful. Staff are friendly, especially Kathy (5 stars), but the resort is severely understaffed. My reco is to visit for the day but not to stay overnight.
Verified traveler
mars 2022
+Food was not so good. Please add more choices and better home cooked and comfort food.
„4-Star beach & pool; 1-Star food & rest.“
+4-Star Hotel price ($150) but we were Happy to not stay second night. 1-Stars> thin ceiling as we could hear upstairs voices, chairs moving, walking in heels; had to sleep with pillow over head. AirCon loud as a train! And WHAT happened to once great 'Reef' Resto? Meals come with cheap, thin, frozen fries. Gone is their amazing breakfast buffet (Covid rules) but instead got a plate of WRONG style eggs, under done tocino, and rice....included a 7,400p room price. We called 2 pm to get cable fixed, he arrived 7 pm...cable also a joke est 20 channels worked of 100. 4-Star> parking, pillows-bed, rest. staff, bartender, beach&water, pool@night. So basically this IS the place for beach & pool, but NOT the place for food or quiet night ZZzz.
+The property has tremendous potential.it needs paint and some repairs. The landscape is unkempt. The beach was dirty with trash and piles of trash.
„Avoid“
+No prior advise on quarintine imposed restrictions. Pool,restsurant closed at 6pm. Food limited and very poor. Totally over priced at 6,800 per night. Wifi not working. No hot water and limited TV channels A very disappoining experience. Would not recommend.
Verified traveler
september 2020
+I love the beach. Room cleaning was not very good. Breakfast could be better
Verified traveler
september 2020
+They allow pets but the checkin time was so late...3pm!
+Web site not clear on how many people you are paying for Site states room good for 5 but price quoted is for 2 only
„OLD ROOMS, but nice beach“
+They were very rude at check in. Also, the room was high priced at over 7k pesos and had not been updated in at least 15 to 20 years. The facilities were pretty good as far as beach and resto. The rooms are not worth what they charge even though beach is nice, etc. The resto staff slow but nice. Mainly the admin attendents were rude and condescending. etter place for day trip and use of facilities or if you want NICE rooms go to ACEA