Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 164 reviews.
Mohsen
Czechia · Family · August 2025
“Superb”
+Everything was perfect. Very large room with comfortable bed. Room was very clean. Polite and responsible staff. Super nice view to island.
−The location is good but 10 minutes walk uphill to get there. Other than that everything was perfect.
Andreas
Malta · Couple · August 2025
“Superb”
Christopher
United Kingdom · Couple · July 2025
“Not as advertised.”
+If you are looking for a spacious room with a hot tub and beautiful sunset views, this place delivers it. Pyrgos is beautiful, and there are some lovely restaurants. We would especially recommend Rita Bar for excellent food, wine and ambience.
−This property is not as advertised. It is not a characterful hotel, but a modern development of individual suites. The historic hotel shown in the photos was not open, and there was no bar or restaurant. Reception was unstaffed most of the time and there was only one attendant who, although polite, was rarely on site. The room was clean and spacious but was lacking in provisions. Breakfast was brought to the room but it was very poor quality (supermarket bread, instant coffee, eggs that had gone cold, nothing fresh). One day breakfast didn’t arrive at all. None of this was explained in advance. When we queried why the accommodation was not as described we were taken up to the historic hotel (about 10 minutes walk away) and shown a room which was in the process of renovation, with dust and empty paint pots lying around. We felt that the property owners were dishonest with us, and we will not be staying here again.
Jiske
Netherlands · Couple · July 2025
“Scam Listing - Hotel was closed and abandoned upon arrival”
−We were a bit worried beforehand since we saw the previous reviews some days upon our arrival. Therefore we communicated with the property and Booking multiple times before arrival to confirm everything was in order. We were repeatedly told there was "no problem." We had little faith, but unfortunately we booked a non refundable room, so we went anyway. We booked Zannos Melathron expecting a boutique stay in Santorini. What we got instead was a completely closed, deserted hotel with not a single staff member or guest in sight. The building was locked, dark, and clearly not in operation. Upon arrival, after finding the hotel abandoned, we were redirected to a completely different, dusty apartment elsewhere - without reception, no real amenities, and definitely not equivalent to what we paid for. It was passed off as an “upgrade.” Let me be clear: it was not. The apartment had no breakfast buffet (despite being included), just some home delivered soggy toast, some egg and some yoghurt (all delayed by 75 minutes, so we just waited in our room for nothing), no services, and a visible lack of hygiene. We spent hours on the phone with Booking, trying to get reallocated or refunded, and e
Pernille
Denmark · Family · July 2025
“Fantastic location, but the service was a joke”
+The village and the location is amazing with the most stunning view
−The service was almost non existing and the cleaning pretty random and for a hotel this expensive that is unacceptable. It was more like renting an appartment than living in a hotel. We booked a transfer from the airport throught the hotel, which did not come, and when we arrived the room was not cleaned properly and the pool really dirty aswell (they partly took care of this the next morning) There was no one in the "reception" and only one man (friendly but apparantly too busy) who took care of the guests. On several occasions we wrote him on whatsapp (which he asked for) and got no reply. When we booked the place there was several photos of the original Zannos Melathron on Booking.com but this part is closed at the moment because it is too unsafe because of the risk of earthquakes. In other words we did not get what we bought. Still, we had a good stay because it is a unique place, but it is really a shame that the hotel does not offer better service.
Anonymous
Canada · Couple · July 2025
“Left our hearts at Zannos ❣️”
Marina
Australia · Couple · July 2025
“False advertising don’t stay here”
−We booked the hotel which was advertised adjacent a church, but when we arrived they walked us over in a different direction to the suites leading us away from the advertised location, I even pointed to the sign that said hotel but the owner brushed me off and insisted I was going the wrong way, this was the first sign something was not right. They didn’t inform us that the actual hotel we booked was closed, until I later discovered this when reading some reviews on the property. Upon arrival we immediately felt unsafe as there was no receptionist and despite our many efforts we could not get in contact with reception. The elevator was broken, the property seemed abandoned and the included breakfast was a select few items we needed to tick off on a paper and hand it in to the nonexistent reception every evening before midnight. We ended up leaving and booking another hotel which was fantastic and I highly recommend (Raddison blu resort and spa) which is only a 10 minute drive away, where our fear of being in a foreign place for the first time finally turned into a relaxing and welcoming stay. This led me to ask the owner of Zannos many times for a refund and he completely dismissed
Karen
Ireland · Couple · July 2025
“Exceptional”
+Fabulous views. Great staff & excellent breakfast.
Anonymous
United States · Family · June 2025
“Beautiful and service was excellent!”
+The breakfast was good! Great view from atop Pyrgos!
Mark
Ireland · Couple · May 2025
“Disappointing, no communication of changes.”
+Great view from the hotel overlooking the island. Comfy bed.
−Room was not in the hotel we booked. We were put in a room at the "Zannos Luxury Suites" - a different property close to the hotel, which was closed. There was no communication about this beforehand and it was presented as an 'upgrade' on arrival. The floor of the room was dirty, and it had ants and other insects in it. Once we complained, it was better for the second night. Hot tub was filthy and freezing so not usable. Shower was not hot. Staff are not on site in the evening. Overall, very disappointing.